Job Description

Customer Engagement

• Proactively approach customers to create awareness (attract), excitement (engage) and interest (connect) around products / services in the Lifestyle area in our store.
• Creates superior waiting experience for our customers by proactively engaging them in our lifestyle products / services.
• Uncovers customer\'s needs through relational customer engagement and cross-sell available lifestyle products / services.
• Event coordination and management, including end-to-end operationalization of events schedule, pre-event set up, attendees verification, ensuring smooth event management for customers and speaker as well as post- event winddown.

Service Quality Deliverables

• Be the ambassador of the store by delivering a remarkable service to customers with relational customer engagement and communications.
• Maintains positive image of the store with high standards of premises management which includes visual merchandising at Lifestyle area.
• Able to identify customer\'s banking needs and refer to financial consultants for wealth journey conversations.
• Engages Store manager regularly to contribute/share ideas on way to improve service delivery.

Assisted Services for Digital Platforms (SMART ATM / ATM, MB/INB)

• Provide assistance to customers for basic transactions at SMART ATMs, ATMS, MB/INB.
• Extends warm transfer of customer to Service Banker for troubleshooting of MB / INB issues.
• Accurately executes payment of products by customers.

Qualifications

• Prior experience in retail customer service will be advantageous.
• Friendly and approachable disposition, with strong communication skills confident and comfortable to engage with both small groups as well as with individual customers.
• Takes initiative and is proactive with a positive mindset to prioritize tasks.
• Adaptable and flexible with schedule to fit business needs.
• Works well under pressure.
• Able to spend long hours on the feet

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