Job Description

Area Manager

Location:

Central Singapore

Reports to:

Cluster Manager

Supervises:

Assistant Manager(s) and Store Supervisors

About Us

We is a lifestyle retail concept redefining how people experience everyday wellness. We bring playful, high-quality products to customers through immersive in-store experiences and great vibes.

We're building a culture of genuine connection -- not pushy sales, but authentic customer moments, teamwork, and creative problem-solving.

Role Overview

You are the anchor of daily operations and team culture.
You ensure that your stores runs smoothly -- financially, operationally, and emotionally -- and that every customer interaction reflects the lifestyle experience.

You lead the managers, supervisors and ambassadors, maintain operational standards, and implement area-level initiatives with consistency, energy, and accountability.

Key ResponsibilitiesLeadership & People

Lead and mentor

Managers, Supervisors, and Ambassadors

to deliver strong sales, service, and teamwork. Set the tone for store culture -- encourage open communication, constructive feedback, and team morale. Conduct regular performance reviews, identify training needs, and develop team members. Enforce store rules and disciplinary actions fairly and consistently.

Sales & Business

Drive monthly and quarterly sales targets in collaboration with the Cluster Manager. Analyse sales data and customer trends; propose promotions or merchandising changes to improve performance. Ensure effective execution of store-level promotions and campaigns. Manage store-level vendor relationships (e.g., supplies, maintenance, decor).

Customer Experience

Uphold the highest service standards across all shifts. Handle escalated customer issues professionally and ensure timely resolutions. Monitor

Mystery Shopper

and

Customer Feedback

scores; lead improvements when needed.

Operational Excellence

Ensure daily operations -- opening, closing and inventory -- are executed flawlessly. Oversee

stock accuracy, replenishment

, and

return management

. Maintain store presentation, cleanliness, and merchandising standards. Ensure all

SOPs and policies

are implemented and audited regularly.

Administrative & Strategic

Oversee

vendor sourcing

at the store level and support area-level procurement initiatives. Execute

store setups, teardowns

, and

event coordination

when required. Assist Area Manager with

reporting, budget tracking

, and

policy alignment

. Lead by example -- be present, approachable, and solutions-oriented.

Key KPIs

Sales Performance:

Monthly sales achievement vs. target

Team Retention & Engagement:

Attendance, turnover, peer feedback

Customer Experience:

Mystery Shopper and Complaint Resolution scores

Operational Accuracy:

Stock accuracy %, zero discrepancies, SOP compliance

Store Presentation:

VM audit and cleanliness score

Ideal Profile

Minimum

3-5 years

of experience in retail management (lifestyle, fashion, or specialty preferred). Strong leadership presence -- able to coach, motivate, and hold others accountable. Excellent communication and problem-solving skills. Hands-on and operationally meticulous -- leads by doing, not just directing. Comfortable working weekends and retail hours. Passion for lifestyle brands, team culture, and creating great customer experiences.

What You'll Love About Working With Us

Dynamic, fast-growing lifestyle retail brand Collaborative, supportive leadership culture Room for growth -- clear path to

Cluster Manager

Recognition programs A team that truly cares about good vibes, not corporate politics
Job Type: Full-time

Pay: $6,000.00 - $7,419.46 per month

Benefits:

Flexible schedule Professional development
Work Location: In person