Job Description

Store Supervisor

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Location:

Central Singapore

Reports to:

Store Manager

Leads:

Sip Ambassadors

About Us

Unbottled is a lifestyle retail brand built around good vibes, great design, and better hydration.


We're home to lifestyle products that make everyday routines fun, functional, and beautiful.


Our stores are lively, community-driven spaces -- we don't do hard-selling or corporate stiffness. We do teamwork, creativity, and great customer experiences.

About the Role

As a

Store Supervisor

, you're the heartbeat of the store floor.


You make sure the team runs smoothly, the vibe stays high, and customers have a genuinely positive experience every time they visit.


You lead by example -- selling with enthusiasm, solving problems fast, and supporting your team like a pro.

What You'll Do

Lead and motivate

Sip Ambassadors

during daily operations. Handle

customer escalations, refunds, and exchanges

with confidence and empathy. Oversee

stock take, replenishment, and store presentation

to maintain perfect standards. Execute

store promotions

and communicate updates clearly to the team. Identify improvement areas in customer flow, merchandising, and operations. Take initiative as

IC (in-charge)

when the manager is off-duty -- ensure smooth opening and closing.

How Success Is Measured

Team performance

: Sales growth and teamwork metrics

Customer experience

: Mystery shopper and feedback scores

Operational accuracy

: Stock accuracy, store readiness, zero out-of-stocks

Leadership

: Peer feedback, staff engagement, initiative ?

?

Who You Are

1-3 years of retail or lifestyle brand experience (lead or senior role preferred). Confident communicator who can coach others and manage customer escalations. Strong sense of responsibility and ownership -- you take pride in doing things right. Detail-oriented, proactive, and positive under pressure. Enjoys working with people, not just managing them. Able to work weekends and retail shifts.

Why You'll Love Us

Positive, growth-focused team culture Real career progression (pathway to Manager) Staff discounts & recognition awards Creative, dynamic retail environment -- every day feels different

If you bring energy, teamwork, and a love for great customer experiences -- you'll fit right in.