Job Description

About Oddle Oddle is committed to be F&B brands\xe2\x80\x99 trusted partner to digitalise, optimise and grow their business. Oddle started in 2014 as a white-label e-commerce platform and software that enabled restaurants to build their own store online with instant connectivity to local logistics partners. Today, Oddle has over 5,000 F&B brands onboarded in the region and offers a vertically integrated solution (with reservation, table ordering and even marketing services) that streamlines and consolidates both online and offline channels, giving merchants more insights on their own consumers to improve engagement with their best customers.

Oddle\xe2\x80\x99s consumer-facing platform, Oddle Eats, not only helps over 1 million food lovers discover new restaurants through personalized recommendations, it also provides F&B brands an additional channel to secure more online deliveries and table reservations to grow their sales; which can be up to 30% of a restaurant\xe2\x80\x99s total monthly revenue. Begin your food discovery journey here at https://eats.oddle.me/ About the role Our Logistics & Customer Support team prides ourselves in delivering world-class customer service to our restaurant partners and consumers. You will be part of the regional Delivery Experience team working with our logistics partners to support Singapore and Malaysia markets. If you take pride in delivering that top-notch customer service, this role is for you. Location: Remote

What you will do

• Coordinate with our logistics partners to manage the deliveries for our merchants who are restaurant owners and advise them on delivery-related matters whenever necessary
• Provide support and assistance to end-consumers on delivery-related matters via email & live chat among other channels
• Resolve delivery incidents promptly in a professional manner following guidelines and service recovery policy to the restaurant partners as well as to the end-consumers
• Work closely with the Finance team to resolve any billing disputes
• Champion any other relevant feedback that might arise to internal teams to improve our process and service
• Working locations can be flexible, able to work remotely on weekends and when necessary

• You are self-driven and highly responsible in helping merchants succeed
• You are pretty tech-savvy and able to manoeuvre around technical systems
• You are organised and have strong attention to detail
• You have high work quality standard with a customer service-oriented mindset
• You can excellent written and verbal communication skill
• You are open-minded and able to adapt in a fast-paced environment, and possess a good attitude towards learning and improving
• You are able to work on weekends/in shifts