Job Description

SEPHORA is the world’s leading omni-channel prestige beauty retail brand, and a division of LVMH – Louis Vuitton Moët Hennessy. Since our inception in 1969, we have been disrupting the beauty retail category and status quo, breaking conventions to change the way the world sees beauty. As the only truly global beauty retailer operating more than 3,000 points of sale in 36 markets, Sephora empowers customers around the world to define what beauty means to them, to experiment freely and to express themselves.

Here in Asia, our teams run omni-channel businesses in 11 markets across the region, in addition to cross-border e-commerce in several more. Our success is built on innovation, a highly curated product portfolio, market-leading digital capability, and our unique customer experience. With ambitious growth plans, we are always looking for talented people who aspire to build businesses and develop themselves. Sparked by energy and excitement, our passion is contagious. We are united by a common goal – to expand the way the world sees beauty by empowering the extraordinary in each of us.
We are looking for a Logistics Executive as part of the Regional Logistics team, for a contract period of 12-months. The Logistics Executive assists in managing as well as monitors operational functions within end-to-end logistics operations in our omni-channel environment, including warehouse (3PL), domestic and overseas transport, and last mile delivery to customers in both B2B and B2C channels.
In this role, we expect you to...
Manage the relationship with the 3PL in charge of warehousing:

• Coordinates and communicates business requirements (volumes, SLAs) and standards to 3PL, and ensures their successful execution.
• Oversees 3PL operational performance (on-time operations, reliability, adaptability). Maintains and distributes performance KPIs.
• Conducts monthly meetings with 3PL to review above points and others (eg: safety matters).
• Identifies any trends that may affect 3PL performance, and determines actions to be taken.
• Oversees costs, checks billing, initiates and implements a continuous improvement process with 3PL.
• Liaises with internal Sephora stakeholders to plan inbound and outbound operations:
  • Communicates business projected volumes related to warehouse operations in preparation to business needs and events.
  • Supply Planning team and Procurement team to plan inbound operations,
  • Liaises with Procurement, Planning, Retail OPs teams to plan inbound and outbound operations priorities
  • Liaises with Procurement team on inventory integrity issues driven from supplier / brand
  • SC Managers to build schedule of deliveries to stores, balancing service to stores and efficient warehouse operations.
  • Liaises with Ecommerce team to build event and campaign fulfilment and recovery plan.
  • Liaises with brands and/or other external stakeholders to facilitate warehousing processes (product information, batch coding / expiry dates management, labelling ..).
• Manages claims and quality issues both with suppliers and with stores.

• Conducts monthly meetings with 3PL/transport providers to review performance service levels, Costs and KPIs and continuous improvement projects
• Ensures inventory accuracy > 99.5%
• Manages stock reconciliation between SAP and the 3PL WMS
• Monitors correct execution of interfaces
• Monitors specific flows impacting DC stocks and stores stocks (stock transfers, returns to warehouse from stores, Adjustments Disposals)
• Manages and perform yearly full stock takes across 3PL
• Monthly reporting and analysis of store stock movements
• Ensure all audit requirements related to stock integrity is maintained and captured

• Key user in creating and improving on automating processes related to logistics processes and reporting
• Contingency planning for logistics related tasks
• Participate and represent the Logistics team in related projects

• 3+ years of experience in Logistics, ideally in retail such as e-commerce, FMCG or medical industries
• Bachelor’s degree in Business, Operations Management, Supply Chain or other related fields
• Advanced proficiency in Microsoft Excel (familiar with pivot tables, vlookups and other analytical tools)
• Experience working with SAP systems will be a plus

• The people. You will be surrounded by some of the most talented, supportive, and ambitious leaders and teams – people you can be proud to work with.
• The learning. We invest heavily in training for our leaders and employees. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.