Job Description

We are recruiting for Lounge Services Duty Supervisor based in Singapore.

The selected candidate will assist in overall functioning of day-to-day operation and services of the lounge. Reports problems arising and potential situation that may lead to dissatisfaction of both customer and employees to the management, attempts to resolve issues as and when they occur within the lounge.

Accountabilities:

\xc2\xb7 Liaise with the airport ground services team regarding information updates about premium passenger numbers, daily requirements, special guests.

\xc2\xb7 Liaise with local airport authorities regarding policies, procedures, safety updates, special activities, etc.

\xc2\xb7 Liaise with respective service providers within the lounge regarding manpower provided, conducting tasks like performance management, training and developing the individuals as per Qatar Airways standards.

\xc2\xb7 Supervises and participates in daily operations as per Standard Operating Procedures (SOP) relevant to unit in which assigned.

\xc2\xb7 Manage conflict resolution and facilitate service recovery situations with customer.

\xc2\xb7 Supervise the daily operation of the lounge, making sure that excellent Customer Service Experience is provided to all customers within the lounges inclusive of Food and Beverage services, Front of House and other related services are delivered in a comprehensive manner.

\xc2\xb7 Manage passenger data and render appropriate services such as checking onward flight connections or amending / updating details by managing appropriate IT systems accordingly.

\xc2\xb7 Prepare and provide daily, weekly or monthly reports based on lounge usage and services utilized by customer within the lounge to higher management.

\xc2\xb7 Evaluate services provided within the lounges and provide feedback to the management based on customer suggestions and advice.

\xc2\xb7 Order suppliers required to carry services within the lounges on a regular basis as per approved budgets and forecasts.

\xc2\xb7 Provide assistant to customer, employees and contractors on occupational health and safety, within the lounge, provide services and notify authorities accordingly in case of major incidents.

\xc2\xb7 Supervising quality of products and services offered to passengers as per SOP\xe2\x80\x99s and QR standards.

\xc2\xb7 Assessing customer complaints and queries as per Qatar Airways Policies and Procedure received within the lounge and either resolve it or escalate it to the appropriate department.

\xc2\xb7 Create preventative measures in order to avoid recurrent occurrences.

\xc2\xb7 Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You\xe2\x80\x99ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what\xe2\x80\x99s never been done before. Together, everything is possible

Qualifications

Qualifications

\xc2\xb7 High School Qualification with minimum 3 years of job-related experience

\xc2\xb7 Must be able to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.

\xc2\xb7 Must be able to train and develop subordinate\xe2\x80\x99s skills. Ability to foster teamwork among team members.

\xc2\xb7 Must be able to demonstrate effective communication skills, both verbal and written.

\xc2\xb7 Must be able to make decision independently and support own positive thinking.

\xc2\xb7 Customer-oriented and understanding of needs of multicultural working/operating environment.

\xc2\xb7 High level of interpersonal skills with the ability to motivate and promote positive team working environment.

You must have the legal rights to live and work in Singapore to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We\xe2\x80\x99ve grown fast, broken records and set trends that others follow. We don\xe2\x80\x99t slow down by the fear of failure. Instead, we dare to achieve what\xe2\x80\x99s never been done before.

So whether you\xe2\x80\x99re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Qatar Airways