Job Description

Job Role: - Low Code Engineer
Job Location: - Singapore
Experience: - 3-5 Years
Job Roles & Responsibilities: -

• Design, build, and maintain Amazon Connect solutions including call flows, queues, routing profiles, IVRs, and Contact Lens.
• Integrate Amazon Connect with AWS services (Lambda, Lex, Polly, DynamoDB, S3, CloudWatch) and external systems (e.g., Salesforce/CRM).
• Develop and maintain Lambda functions for real-time call processing and data integrations.
• Collaborate with teams to optimize call routing and customer experience.
• Monitor and troubleshoot performance using Amazon Connect Metrics and analytics tools.
• Implement CI/CD pipelines and infrastructure as code (CloudFormation/Terraform).
• Ensure compliance with security and privacy standards.

Job Skills & Requirements: -

• Strong expertise in Amazon Connect, Lex, Lambda, and Contact Lens.
• Hands-on knowledge of AWS ecosystem (DynamoDB, S3, EC2, CloudFront, CloudWatch).
• Experience in CRM integrations (Salesforce preferred).
• Knowledge of call center technologies, ACD, and customer experience transformation.
• Proficiency in Python for Lambda development.
• Experience with AI integrations (Generative AI, Amazon Q, Amazon Bedrock a plus).
• Strong automation mindset with CI/CD exposure.
• Ability to customize reports and extract analytics.
• Excellent communication and problem-solving skills.
• 3 5 years of AWS development experience.
• Proven experience with Amazon Connect (IVR, call flows, integrations).
• Hands-on experience with Amazon Lex (bot development & integration).
• Solid understanding of cloud-native, scalable architectures.
• Self-starter, analytical, and detail-oriented.

Skills Required