Job Description

What the role is:
[LTA-ITCD] MANAGER / DEPUTY / ASSISTANT MANAGER, IT SYSTEMS (WORKPLACE)
What you will be working on:
You shall lead and manage initiatives to strategize, plan and deliver Digital Workplace services for the Land Transport Authority (LTA); including End User computing devices, messaging services, Generative AI, digital solutions and tools. You will manage outsourced partners and service providers to ensure smooth running and provisioning of Service Desk, End User devices and messaging services. In addition you will be leading the digitalisation effort in the areas such as asset management, equipment tracking/issuing, contract management, bill verification, workplace productivity & collaboration, and IT helpdesk management. Beyond these, you will be assisting in the design and implementation of the End User infrastructure to ensure reliability, availability, serviceability and security. You will be involved in enforcing End User device & messaging policies and procedures to meet both Government as well as LTA's requirements. You will source for new developments in End User devices and messaging-related technologies that enhance LTA's effectiveness in delivering its business objectives. You will interact closely with other IT Teams, Business Units, and external agencies (GovTech, MOF and MOT) to understand and meet their requirements. You will be responsible for managing, guiding and continuously upgrading of staff's knowledge so that a competent team is always ready to take on new challenges to meet LTA's business needs.
What we are looking for:
Knowledge in IT, Computer Science, Engineering or related field.
Relevant knowledge or experience in End User (mobile devices, desktops, laptops) and messaging support & operations.
Experience in team management, GenAI (e.g. Microsoft Co-pilot), PowerBI, and desktop automation tools (e.g. RPA, Python) is desirable.
Knowledgeable in desktop, WAN, LAN and wireless technologies. Experience in Singapore Public Sector ICT environment is desirable.
Strong project management and change management experience that ensures ICT projects are delivered on time, budget and schedule is desirable.
IT financial budget management, IT procurement and IT contractor management experience is desirable.
Good interpersonal, communications and presentation skills
Analytical and strategic thinking skills
Those without experience are welcome to apply
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
About Land Transport Authority:
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us. Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.

Skills Required