Job Description

[What the role is]

ASSISTANT MANAGER, VOCATIONAL LICENCE (FEEDBACK) (1-YEAR TEMP CONTRACT)

[What you will be working on]

Join our feedback team as we seek an empathetic, analytical, and detail-oriented professional. Your role involves managing feedback pertaining to vocational licencing matters.


We offer a nurturing and supportive environment where you'll develop essential skills through structured guidance and mentorship. While the role operates in a high-pressure environment with demanding expectations and tight timelines, you'll be well-equipped to meet these challenges through comprehensive training and team support.


Key Responsibilities:


Handles feedback (outbound calls and emails) pertaining to Vocational Licencing matters Comfortable in speaking to members of public and provide written responses as necessary To work closely with both internal and external stakeholders to resolve feedback Familiar with common office tools such as Microsoft office, outlook etc. On-the-job training will be provided for use of internal systems To perform any ad hoc duties as assigned

[What we are looking for]

Experience in Customer Service is preferred Strong command of written and spoken English required, as all communication and feedback are primarily in English Ability to speak in other languages such as Mandarin, Malay and Tamil are a bonus Those without working experience are welcome to apply
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.