Lta Pt] Deputy Manager, Driver Engagement
Job Description
What the role is:DEPUTY MANAGER, DRIVER ENGAGEMENTWhat you will be working on:You will be in the Vocational Licence and Service Excellence Division, which oversees the licensing and management of drivers of public service vehicles, and bus attendants.Working in a dynamic environment, you will lead a team to address and manage the feedback from vocational licence applicants and holders\' feedback. In the course of your work, you will play a vital role in ensuring that feedback received are addressed in a timely manner and assist the team with difficult or complex feedback cases. You will also be required to analyse the feedback received and work closely with internal and external stakeholders to improve service delivery.You are also required to review the feedback operation processes and drive continuous improvement initiatives to achieve operational efficiency and better customer service.What we are looking for:
- Tertiary qualification in any discipline.
- At least 4 years of working experience. Candidates with experience in
preferred.
- Knowledge or experience in leading teams, change management and
- Highly adaptable team player who is able to work independently and multi-
- Self-motivated, astute, meticulous and resourceful to produce innovative
- Excellent written, communication and interpersonal skills.
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Job Detail
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Job IdJD1419914
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned