Job Description

What the role is:
PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)
What you will be working on:
We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.
Key Responsibilities
Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence)
Manage service requests and online applications efficiently while ensuring high service standards
Prepare regular performance reports and conduct audits when required
Maintain smooth workflow and service excellence at various service touchpoints
Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery
Monitor and follow up on customer interactions to ensure timely resolution
Perform other duties and responsibilities as assigned based on evolving business needs
What we are looking for:
Knowledge in any discipline
Prior work experience in customer service will be an added advantage
Proficient in Microsoft Office applications
Excellent organisational, communication, and interpersonal skills
Meticulous and attention to detail with strong analytical abilities
Ability to work effectively both independently and as part of a team
Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
About Land Transport Authority:
The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us. Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.

Skills Required