Job Description

Our client is one of Italy\'s most famous enterprises and a world leader in luxury menswear. Founded in 1910, they are deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style.Responsibilities:

• Provide memorable luxury in-store customer service experience.
• Demonstrate an entrepreneurial mindset in developing the business.
• Consistently and effectively networks to attract new customers and develop a customer database.
• Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
• Anticipate customers\' expressed and unexpressed needs and wants and respond appropriately to exceed customer expectations
• Utilize company-provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
• Collates useful and accurate customer data and information in accordance with CRM procedures and guidelines.
• Cultivates future customer connections (e.g. CRM after-sales activities including thank you notes and Follow-up phone calls.
• Utilize CRM software as the primary tool for after-sales communication
• Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc
• Drive and perform onsite audits of store physical inventory
• Develop progressively in-depth knowledge of products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.

Requirements:

• Minimum GCE \'N\' Level or above
• With sales experience preferably in luxury retail fashion, timepiece and any relevant industry.
• Presentable, pleasant and outgoing.
• Excellent customer service and interpersonal skills

Next Step:

• Interested applicants may apply here with your latest updated resume.
• Alternatively, you may also email your resume to reuben.tan@adecco.com
• Only shortlisted candidates will be contacted.

EA Personnel : Reuben Tan
EA License No: 91C2918
Personnel Registration Number: R1988600Reuben TanDirect Line: +65 6697 7799
EA License No: 91C2918
Personnel Registration Number: R1988600

Adecco