Job Description

Job Summary:As a Boutique Executive at a Swiss Watch Boutique, you will uphold the highest standards of professionalism and customer service. Your role encompasses managing the entire sales process, developing client relationships, supporting marketing events, and ensuring the boutique\'s operations run smoothly. You\'ll guide junior staff, maintain merchandise displays, and handle stock management and documentation. Your expertise will enhance customer experience, manage aftersales services, and coordinate with various departments to ensure seamless operations and visual merchandising.Sales and Boutique Operations

• To maintain a respectable appearance while on duty according to Company\'s regulation.
• To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism.
• Responsible for overall sales process including walk-in and phone/email clientele.
• Advanced selling skills in order to provide quality customer service around complex product sales.
• Participate actively to develop new sales opportunities and client relationship development.
• Provide operational support and presence to marketing events.
• To receive stock, check and unpack goods, ensure that goods received are in order.
• Ensure tidiness and presentability to merchandise and displays.
• To conduct daily stock count.
• To provide guidance to junior staff on all procedures.
• Ensure organization and cleanliness of boutique at all times.
• To ensure all documents relating to receipt and dispatch of goods are properly documented.
• Any other assignments within your capacity may be delegated from time to time to suit the operations.
• To keep track, update and file all sales documents/records and paperwork.
• Update relevant records for easy reference and retrieval by the accounts department.
• Liaising with visual merchandising and A&P Personnel on concepts/theme planning.
• Ensure a minimum of quarterly review/update of window display for each collection.
• Ensure that products are rotated in a systematic manner, re-arranged at periodical basis to enhance visual display and to cater for the arrival of new stocks or to promote exclusive goods.
• Coordinate to ensure stocks are prepared in line with the advertising programs.
• Create a new POS display theme, if necessary and assist in the executive of any sales promotional program.

Customer Experience and Service & Business Development

• Ensure optimal customer experience in the boutique for new sales, customer service (repairs), and all visitor.
• Provide reliable, accurate and first class customer service.
• In depth product knowledge and prices (and discount leverages). Able to explain estimates, repairs (time and prices)
• Participate actively in Customer Relationship Management data collection.
• Ensure the welcoming of aftersales customers and all related task.
• To coordinate with Customer Service Department to transfer customers\' repair watches for their necessary action.
• To ensure that the stock level in boutique is line with Management\'s direction.
• To be alert and report any discrepancies to the Management.
• Assist to investigate and rectify issue, propose corrective actions.

We regret to inform that only shortlisted candidates will be contacted.Franzizca MahTalent Acquisition Business PartnerMorgan McKinley Singapore, Talent SolutionsEA License No: 11C5502Personnel Registration No: R22109328

Morgan McKinley