Job Description

About UsCapitaLand Group (CapitaLand) is one of Asia\xe2\x80\x99s largest diversified real estate groups. Headquartered in Singapore, CapitaLand\xe2\x80\x99s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.JD \xe2\x80\x93 lyf Guard (Guest Service Executive)You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).ResponsibilitiesLook after the well-being of all guests from arrival until departure by:a. Assisting lyf residents with their check-in (via mobile app or kiosk)b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf communityc. Explore the various functions of the app with residentsi. Mobile key, how to message lyf Guards, make ancillary purchases (if available)d. Handling guest queriesf. Facilitating communication and requestsEnsure operational efficiency by:a. Monitoring record of room availability using the hotel\'s property management system (PMS)b. Ensuring that processes carried out adhere to corporate guidelinesc. Performing book-keeping activities whenever necessaryd. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property \xe2\x80\x93 especially the social spacese. Handling walk-ins, emails, and phone inquiriesf. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when requiredCreate an inclusive and collaborative community by:a. Noticing guest preferences and managing their profilesb. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiativesc. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experienceBenefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.

CapitaLand