Job Description

Ready to join Accenture's team of empowered people? We're looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we'd love to hear from you!Get hired on/before July 31, 2022 and enjoy a joining bonus when you become part of Accenture! We're offering up to Php80,000 joining bonus* to qualified applicants who will onboard for select Tech roles in Cebu and Manila!In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.The work:

• Provide "white-glove" support to Microsoft customers but not limited to SMB, partners and consumers, with FCR (First Call Resolution) goal in mind.
• Guide customers in onboarding their business, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc.
• Document and Report to QMS, Cluster Leads & Geo Leads any identified gaps, issues etc.
• Report to QM & Geo Leads any management and technical opportunities
• Build relationship to create, reinforce, motivate, and guide customers and partners
• Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
• Leverage collaborations support tools and processes to expedite resolution of customer issues

What's in it for you?
Join our high-performing team and enjoy these benefits:

• Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Pan
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Night Differential
• Allowances
• Car and housing plan
• Company-sponsored trainings like upskilling and certification
• Flexible Working Arrangements
• Healthy and Encouraging Work Environment

Here's what you'll need:

• Graduate of Bachelor's Degree course, preferably Information Technology, Computer Science or other relevant fields
• At least 1-2 years of professional IT experience or 1-2 years professional customer service/technical support work experience in BPO or related industry
• With M365 administration/troubleshooting skills and expertise
• Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
• Experience in or exposure to client facing role
• Excellent communication skills
• Amenable to a flexible work schedule, as the need arises

Bonus point if you have:

• Certification in any M365, MS Windows Server, Azure or Exchange
• Solid foundational knowledge on Windows, Mac OS and other Office Apps

What we believe
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here.Accenture is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation to enable your participation in the recruitment process.TERMS AND CONDITIONS
The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.Additional Information:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.

• Transcript of Records (TOR)
• Diploma (for graduates only) and/or Certificate of Graduation
• Certificate of Employment (COE) and/or SSS Employment History
• Government Documents:
• SSS ID and/or SSS Verification Form
• SSS Statement of Account (SOA)
• SSS Certificate of Contribution
• Pag-IBIG Member's Data Record (MDR)
• Philhealth ID and/or Philhealth Member Data Record (MDR)
• TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped
• NSO Birth Certificate

Job Type: Full-timeSalary: Php24,000.00 - Php54,000.00 per monthBenefits:

• Company Christmas gift
• Company events
• Employee stock ownership plan
• Gym membership
• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus