Job Description

As a Barclays Macro IT Application Support you will form part of a global team dedicated to supporting the technology environment, ensuring the smooth running of production systems and providing an exceptional level of service to business and downstream users. You will be covering the front to back business functions including front-office trading, operations and finance specifically for the FX trading desks. Providing first and second line technical and application assistance services for cross-asset E-Commerce and Algo trading applications.

Barclays is one of the world\'s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted

Working Flexibly

We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\'re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Monitoring application incident queues/alerts ensuring maximum system uptime
• Contributing to service level improvements by documenting known issues, analysing failures and suggesting ways to improve service quality
• Working closely with other IT technology teams to manage and resolve production issues
• Driving problem resolution forward to completion, escalating where necessary including Root cause analysis and remediation
• Providing functional systems support for business activities ranging from trade capture to trade life cycling, PNL and risk position generation
• Maintaining up to date knowledge base of the application\'s technical structure and business logic in a dynamic and fast-paced environment
• Creating automation toolsets to monitor processes, reporting, streamlining analysis of investigations and improve operational efficiency

What we\'re looking for:

• Qualification or equivalent experience in Computer Science or related technical discipline
• Experience working in critical application support environment facing off traders and senior business users
• Hands on technical skills in some or all of UNIX, Windows, Java, C++, Scripting, Database and SQL, KDB, Middleware messaging, FIX protocol, Networking fundamentals
• Excellent communicator, problem solver and multi-tasker with solid understanding of Incident, Problem, Change and Capacity management

Skills that will help you in the role:

• ITIL certification
• Direct working experience in supporting FX and eFX front-office applications
• A knowledge off Financial markets/ front office trading environment

Where will you be working?

Our office is located in Marina Bay Financial Centre, which has been carefully crafted into a "city in a garden". Overlooking the scenic skyline along the Marina Bay waterfront, the green spaces and rooftop terraces have been designed to optimise employee well-being. The centre provides an integrated live-work-play development, surrounded by shops, restaurants, gyms and an alfresco dining area. Our convenient office location means you\'re just a 5-minute walk from the nearest MRT station.

#Infrastructure

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