Job Description

Maintenance Scheduling Coordinator

Planned, Precise, and Proactive--Maintenance That Keeps Operations Moving.

Location: Tuas

Hours: Monday to Friday, 8:00 am - 6:00 pm (1-hour lunch break)

We are seeking a meticulous and service-oriented Maintenance Scheduling Coordinator to support our service operations team. You will play a key role in ensuring preventive maintenance is well-planned, customer requests are handled promptly, and all documentation is accurate and up to date.

Why You'll Love This Role

You'll be at the centre of our service operations, ensuring machines are maintained on time and customers are well supported. You'll work closely with mechanics, customers, and management, gaining exposure across both technical and service functions. You'll sharpen your skills in scheduling, documentation, and customer communication. You'll join a team that values precision, accountability, and teamwork.

What You'll Do:

Maintenance Scheduling & Coordination

Arrange monthly servicing of machines. Plan and assign daily jobs for mechanics using the

Maintenance Checklist Log (MCL)

. Coordinate with customers to schedule radiator washing, engine oil changes, and other servicing appointments.

Documentation & Data Management

Issue maintenance checklists and ensure proper documentation. Update MCL records in Excel. Record new rentals, returns, machine exchanges, and location changes. Track and check all vehicle maintenance services.

Customer Service & Communication

Handle customer requests, inquiries, or complaints via WhatsApp and phone. Answer incoming calls and WhatsApp messages promptly and professionally. Liaise with customers to confirm appointments and service arrangements.

What We're Looking For:

Prior experience in maintenance scheduling, service coordination, or related roles preferred. Strong organizational and multitasking skills with attention to detail. Proficient in Microsoft Excel and comfortable with data entry/documentation. Effectively bilingual in English and Chinese (to liaise with customers and mechanics). Good communication skills, both written and verbal, with the ability to liaise across teams and with customers. Reliable, customer-focused, and able to manage time effectively. Positive attitude and willingness to support colleagues in resolving issues.

Reporting Line:

Reports directly to the Director, General Manager and Operations Director, with close collaboration with mechanics and operations staff.

If you're ready to bring precision, reliability, and a service mindset to our maintenance operations, click 'Apply' and tell us why you're the right fit.