Maintenance Team Engineer
Singapore, Singapore
Job Description
- IT Industry, Network Security Product
- From Monday to Friday 9 AM - 6 PM
- Near Clementi MRT
- Support rotating shift
- Experience with cybersecurity solutions deployment is preferred
- Provide technical support to customers via Phone, Chat, Email and onsite support
- Support handling will be 7x24 and rotating shift is required
- Diagnose faults and troubleshoot technical issues
- Communicate complex technical concepts in layperson\'s terms
- Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
- Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
- Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends.
- Any other ad-hoc duties as required or assigned
- Continuous Learning in IT industry, particularly new security products and solutions.
- IT or relevant discipline, 1 years+ technical experience, preferably in onsite technical support
- Highly motivated, fast learner, passionate to learn new product solutions and technology
Working Hours rotating shift
Salary From S$3,000.00 to S$4,000.00
Location West
Classification Information Technology
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Job Detail
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Job IdJD1338152
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3000 - 4000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned