Job Description

Did you know KONE moves over one billion people every day. We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

What will you do?

Customer relationship management

• Responsible for maintaining excellent relationships with the customers, the site contact person and end-users presents on site, by applying the service mindset attitude.

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, customer debrief, barriers & site communication material etc.)

• Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process Service operations

• Accountable for the end-user\xe2\x80\x99s and the site\xe2\x80\x99s safety

• Responsible for a safe working environment during the site visits

• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions, and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions

• Responsible for the execution of the service visits (planned maintenance, callouts, service needs and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes

• Responsible to take immediate action on site in case high risk identification and to apply the escalation procedure and ensure that the information is received by the relevant stakeholders

Competence development

• Responsible for developing your competences through on-the-job training, learning from others and attending proposed trainings (e-learning, class room, onsite etc.)

• Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk

• Required to give training/coaching to persons nominated by the supervisor

Are you the one?

• Minimum Certificate in Electrical, Electronic or Mechanical Engineering
• Possesses a service mindset
• Willing to travel
• Possesses Class 2/2A/2B license
• Able to work in a fast-paced environment

What do we offer?

• Career progression in opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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