Job Description

Job Summary
Supervise the daily operations and performance of the team in processing applications for claims/benefits/appeals and refund cases for Paid Leave Schemes and ensure that claims are processed in accordance with the stipulated policies and guidelines so that claimants are compensated fairly, consistently and timely.Key Accountabilities / Responsibilities:
Performance Management \xe2\x80\x93 Achieve operational goals and key performance indicators that are aligned to the organisation\xe2\x80\x99s overall strategic objectives and ensure that monthly reports are submitted timely.Operation Management \xe2\x80\x93 Implement the approving guidelines to ensure staff processing all claims and payments to customers are timely and accurate and in accordance with stipulated policies and guidelines. Disseminate updated information and provide guidance to staff in implementing new/enhanced processes.Customer Service \xe2\x80\x93 Ensure and supervise staff in executing the customer service support initiatives to deliver a highly professional standard of service to customers.Employee Development \xe2\x80\x93 Coach, train & develop employees regularly in the required competencies to their fullest potential to leverage on their strengths for better performance.Claim Approval \xe2\x80\x93 Exercise judgment and approve claims to ensure fair compensation.Statistical Analysis \xe2\x80\x93 Help prepare and analyse statistical reports to produce trends for management\xe2\x80\x99s use.Quality Control Management \xe2\x80\x93 Investigate any non-conformances to facilitate corrective/preventive action so as to prevent future occurrences.Claims Consultancy \xe2\x80\x93 Provide guidance to the team on complex claims & deviation cases regularly to ensure consistency, fairness and prudence in decisions made.Process Review \xe2\x80\x93 Identify process and/or system gaps and propose enhancements to improve productivity and accuracy. Review, streamline and implement solutions to enhance operational efficiency and effectiveness. Participate in system testing and provide relevant feedback for system improvement.Period:

• 2 years contract (renewable based on performance and headcount needs)

Working Hours:

• Mon to Fri 8.30am to 6:00pm

Salary:

• Up to $3500 + PB

Location:

• AMK

Job Requirement:

• Degree in any discipline
• Minimum three to four years of working experience in HR and Refund services or Customer Service or Operation services.
• Good interpersonal and communication skills, both oral and written
• Must uphold strong code of work ethics, in particular confidentiality of information
• Detailed and Meticulous
• Result oriented

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
nicholas@successhrc.com.sg (Registration no: R1549023)Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Success Human Resource Centre