Management Trainee | Call Quality
Muntinlupa, Philippines
Job Description
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for Training and Call Quality Management Trainee!
Responsibilities:
Conduct BUILD, Pre-Process and Process Training, as directed by the Business Deliver training using contemporary principles and assessment methodology which are aligned with company and customer standards Coordinate and manage training venues and logistics, as required, to achieve efficient training delivery Responsible for maintaining and publishing Training reports with internal and external business partners Drive consistency and Best Practice-sharing of standard training practices across all domains and LOBs Maintain up-to-date knowledge of systems and tools, products and services to upskill the team continuously Identify and analyze knowledge/skill gaps and initiating process improvement to address these Strengthen knowledge management across LOBs within GNW (SOP gaps, update dissemination, etc.) Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators Work in tandem with the Overall Lead, Operations Lead and peers to identify and address performance and developmental opportunities Manage and develop direct reports Ability to foster and support a diverse team environment across differences (race, age, gender, sexual orientation, etc.) Perform weekly/random trending based mentorship/monitoring/tracking to manage team member’s performance, training needs analysis Lead all aspects of PKT Facilitation, monitor and track results, and interventions (coaching, refreshers, etc.) Other training/quality-related deliverables, as assignedMinimum Qualifications:
Relevant experience in business / product training, and proven customer service experience Experience in handling multiple business partners and domains is a plus Experience in leading and implementing innovative projectsPreferred Qualifications
Previous Insurance domain experience (including Healthcare/Medicare/Medicaid, Annuity, Employee Benefit, Disability, Dental, Pharmacy Benefit Management and Utilization Management) Previous experience in process training and/or quality team will be a plusGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobManagement Trainee Primary LocationPhilippines-Muntinlupa City ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJun 1, 2022, 5:11:55 AM Unposting DateJul 31, 2022, 1:29:00 PM Master Skills ListOperations Job CategoryFull Time
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Job Detail
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Job IdJD976746
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMuntinlupa, Philippines
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EducationNot mentioned