Job Description

Job Summary:

We are seeking passionate and ambitious individuals to join our team as a Management Trainee. This structured, hands-on program is designed to provide a 360-degree view of restaurant operations through job rotation across key front-of-house roles: Waitress, Receptionist, and Captain. The objective is to cultivate strong operational skills, customer service excellence, and leadership capabilities in preparation for a future managerial role within our organization.

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Your roles and responsibilities are as follows as a

Waitress/Waiter

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Welcome customers as they come into the restaurant. Help customers to settle down and also take their orders. Provide answers to queries presented by customers regarding services and offers made available by the restaurant. Clean all tables after customers have left and get such tables prepared for the next set of clients. To deliver great and excellence customer service. Maintain quality, service & cleanliness at all times according to restaurant' standards. Adhere to hygiene and safety standards. Adhere to company's standard operating procedures. Any other appropriate duties and responsibilities as assigned.


Your roles and responsibilities are as follows as a

Receptionist

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Draw up customers bookings for tables and ensure that tables are set before customers' arrival. Manage the front desk by receiving incoming calls, greeting and attending to customers. Inform guests about the availability of tables and direct them to the tables. Keep records of guests who visit the restaurant. Assist customers with answers to queries, and proffer solutions to issues within your capacity. Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner. Ensure that customers make payment for services before they exit the restaurant. Keep clear records of payments received and make detailed notes of balance payments. Check restaurant's emails and respond to them; accordingly, draw the attention of management to certain mails when necessary. Communicate with other staff, such as dinners, informing them of customers' bookings, needs and complaints. Adhere to hygiene and safety standards. Adhere to company's standard operating procedures. Any other appropriate duties and responsibilities as assigned.


Your roles and responsibilities are as follows as a

Captain

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Take reservations and enquire purpose of visit. Present menu and share promotions, specials, and items to customers. Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve. Oversee a team of servers who are assigned to his/her shift. Key orders in the Point-of-Sale system efficiently. Process payment and check bills promptly. Assist manager by getting involved in planning and organizing of special events. Check food and beverage inventories and stocks in a consistent and accurate manner. Complete opening, operating, and closing procedures. Handle problem with cashier payments. Escalate guests complain to duty manager if unable to conduct service recovery. Adhere to hygiene and safety standards. Adhere to company's standard operating procedures. Any other appropriate duties and responsibilities as assigned.

Job Requirements & Qualifications:

Diploma or degree in Hospitality Management, Business, or related field

(preferred)

Fresh graduates or candidates with up to 1 year of F&B experience welcome Strong interpersonal and communication skills Positive attitude with a willingness to learn and grow Ability to work flexible hours, including weekends and holidays * Passion for hospitality and delivering outstanding guest experiences