The Management Trainee is responsible for learning and assisting in daily restaurant operations, with the aim to develop into a future leader or manager. The role provides hands-on training across both front-of-house (FOH) and back-of-house (BOH) functions, specifically tailored to the operations of a Japanese Tonkatsu restaurant.
Key Responsibilities
1. Operations Training (FOH & BOH)
Learn and assist with restaurant opening and closing procedures.
Support kitchen operations, including basic food preparation and maintaining hygiene standards.
Assist service team in greeting customers, taking orders, and managing the POS system.
Maintain high standards of Japanese service etiquette and guest satisfaction.
2. Product Knowledge
Gain thorough understanding of Japanese Tonkatsu cuisine, menu items, ingredients, and preparation methods.
Learn about food quality, presentation, and handling practices.
3. People Management
Work closely with supervisors and team leaders to understand staff scheduling, motivation, and task delegation.
Assist in supervising part-timers and junior staff as part of leadership training.
4. Customer Service & Complaint Handling
Handle customer feedback and complaints under guidance from senior staff.
Develop problem-solving and communication skills to maintain a positive dining experience.
5. Compliance & Safety
Comply with Singapore Food Agency (SFA) and NEA hygiene standards and attend food hygiene training.
Learn and adhere to Workplace Safety & Health (WSH) regulations.
6. Reporting & Administration
Assist with inventory, ordering, and stock-taking processes.
Learn how to prepare shift reports and basic cost control tracking.
Participate in meetings and provide feedback on operations.
Requirements
Qualifications & Experience
Minimum Bachelor degree in Hospitality, F&B Management, Business, or related field.
Fresh graduates or up to 1 years' working experience in F&B or customer service are welcome.
Strong interest in Japanese cuisine and restaurant management.
Skills & Attributes
Willingness to learn and adapt to different roles.
Energetic, hands-on, and proactive attitude.
Good interpersonal and communication skills.
Able to work weekends, public holidays, and rotating shifts.
Only shortlisted candidates will be contacted.
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