Job Description

:





Provide effective leadership to the food and beverage team to ensure targets are met


Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers


Meet and greet customers and organise table reservations


Advise customers on menu and beverage choice


Upsell desserts to customers


Maintain high standards of quality control, hygiene, and health and safety


Ensure the strict compliance by all service and kitchen staff to company's standard operating procedures


Any other appropriate duties and responsibilities as assigned





Requirement :





Have good product knowledge on food items


Knowledge of cost/inventory management would be an added advantage


Candidate must have basic PC-literacy


Strict sense of hygiene and safety standards


Excellent organizational skills


Ability to thrive in a challenging environment


Strong public relations skills


Excellent interpersonal & communication skills


Candidate must be a strong leader & team player


Demonstrate commercial capability to deliver profit, control costs and build customer loyalty


Exceptional communication skills and the leadership capability to create a winning team