Job Description

Job Scope:

• The Manager will be leading a team of Assistant Managers, Captains, Cashiers and Service Attendants.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff, and liaise with executive management to ensure that Marina Bay Sands\' short- and long-term goals are met.
• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency.
• Review operating results with the team and identify opportunities to improve performance.
• Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• On a regular basis, inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness and order.
• Inspect food items are set in proper quantities and to Hotel standards.
• Review the reservation book, pre-assign designated tables and follow up on all special requests in addition to the Maitre\'D.
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period.
• Anticipate heavy business times and organize procedures to handle extended waiting lines. Seek support from other outlets where appropriate.
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day\'s business.
• Respond to guest comments, requests, and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Supervise, mentor, train, schedule and evaluate staff. Prepare and deliver all staff reviews with the assistance of the General Manager.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues. Ensure full communication with Service Management.
• Manage Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company\'s diversity commitment; compliance with company policies and legal requirements.
• Maintain staff files and fully communicates filing system with the management team.
• Responsible for maintaining and delivering reviews, discipline, staff awards, flex days, payroll, SRFs, etc. with the assistance of the General Manager.
• Approve the schedule and flex day requests for all restaurant staff.
• Responsible for coordinating training of all staff as required.
• Coordinate inventories and orders food and beverage products, supplies and equipment as required.
• Assist Maitre\'D with maintaining guest profiles daily and takes appropriate actions as necessary.
• Hold departmental meetings regularly to ensure full TM communication and satisfaction.
• Manage outlet financial statements and drives profitability goals within given means with support of the General Manager.
• Diligently creates initiatives with the team driving operation efficiency and productivity optimums.

Job Requirements:

• Minimum 5 years\' experience in a large-scale Restaurant Operation, as a Department Head. Preferably a Seafood restaurant. The candidate should possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Bilingual in English and Chinese as this role to interact with both English and Mandarin speaking guests.
• Enjoy problem solving and can think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.
• Have a well-groomed, professional appearance.
• Excellent Knowledge of Spirits, Beers, Wines and Cocktail Bar Preparations.
• Good knowledge on basic accounting and calculation of food and beverage costs.
• Energetic and results oriented.
• Able to instill confidence and excitement in Team Members.
• Accountability & Perseverance - Takes ownership for decisions and results of work within and outside the scope of one\'s role. Possesses energy, stamina and resolve to push work to completion.
• Problem Solving & Decision Making - Anticipates, recognizes and clearly defines problems using various techniques to systematically analyze, weigh alternatives, and propose solutions. Selects a course of action from different alternatives to reduce risk and uncertainty and to create optimal outcomes.
• Customer Focus - Understands and anticipates customers\' needs and takes action to provide high quality products and services to exceed their expectations.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 08 Mar 2024 Singapore Standard Time
Applications close: 07 Apr 2024 Singapore Standard Time

Marina Bay Sands