Job Description

This position reports to Team Lead, Business Processing (Group Insurance Operations), and the key role is to carry out the daily tasks of the business processing function, perform supervisory function and to innovate the business unit's progression.
Issuance of policy contracts and endorsements;
Issuance of policy adjustment, member movement;
Responsible for premiums computation and experience refund;
Ensure tax invoices/endorsement schedules/medical cards are issued timely;
Ensure the accuracy of records entries & proper documentation;
Perform supervisory function and guidance to junior staff for service excellence;
Participate in departmental projects and initiatives, with User Acceptance Testing prior to deployment of changes in system;
Provide administrative support and perform ad-hoc tasks as assigned by Team Lead;
Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
Highlight any potential concerns/risks and proactively shares best risk management practices.
Manage escalations and communications with policyholders and intermediaries and third party administrators;
Provide reviews and updates to SOP to incorporate changes from regulations and best practices;
Understand the workflow and to work with Section Head on identifying areas of improvement for operations efficiency;
Qualifications
Degree from recognized institutions
Preferred at least 5 years relevant experience specializing in Group Insurance administration / business processing
Applicant along with experience in supervisory function will be an advantage
Good time management, good analytical skills, meticulous and pro-activeness
A person who is task and results oriented, and a good team player
Mathematically inclined and with strong communication skills
Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation
Proficient in other Microsoft Office applications
People motivator who can innovate the business unit
Independent, able to perform under pressure and unsupervised
High level of integrity, takes accountability of work and good attitude over teamwork.
Takes initiative to improve current state of things and adaptable to embrace new changes.

Skills Required