Job Description

What the role is:As a member of the Case Management Branch, you will be responsible for the case management of migrant workers who have housing, food and/or other employment related issues. You will have the opportunity to work with other teams and Divisions within MOM, across government agencies and external stakeholders, not only in case management but also for the periodical review and implementation of case management strategies and protocols.What you will be working on:

• Assess and manage escalated cases on migrant workers\' well-being issues such as housing/food and other employment related issues \xe2\x80\xa2 Ensure that urgent and/or complex cases are addressed expeditiously \xe2\x80\xa2 Engage migrant workers, employers and other stakeholders \xe2\x80\xa2 Work closely with stakeholders across MOM, other govt agencies and external agencies \xe2\x80\xa2 Document case details and all related information accurately into relevant systems and databases \xe2\x80\xa2 Keep abreast with prevailing policies and processes to ensure accurate information is provided when handling cases and escalate issues promptly as needed \xe2\x80\xa2 Proactively identify emerging issues for closer monitoring and/or timely intervention by Divisions. \xe2\x80\xa2 Conduct reviews and work process re-design to enhance operational processes.

What we are looking for:

• Tertiary qualifications in any discipline \xe2\x80\xa2 Prior experience in customer service/service/service operations planning & management will be an added advantage \xe2\x80\xa2 Strong interpersonal skills in maintaining effective customer and working relationships \xe2\x80\xa2 Good writing, communication and presentation skills \xe2\x80\xa2 Strong analytical and problem-solving skills \xe2\x80\xa2 Resilient and can handle difficult customers \xe2\x80\xa2 Self-motivated. Able to work as a team and independently, and adapt to complex changes \xe2\x80\xa2 Strong team player who can work with both internal and external stakeholders \xe2\x80\xa2 Meticulous and attention for details

About Ministry of Manpower:The Ministry of Manpower (MOM) aims to develop a productive workforce and progressive workplaces, for Singaporeans to have better jobs and a secure retirement. In a rapidly changing global economic landscape, Singapore\'s workforce and workplace practices have to remain adaptable. MOM\'s policies help enhance the workforce\'s profile, promote lifelong employability and income security for Singaporeans, as well as foster excellent working environments that are fair and safe. As an MOM officer, you will get to work in a range of exciting areas to help the Ministry attain its goals, including manpower policy, industrial relations, workplace safety and foreign employment regulation. MOM is committed to creating an inclusive employee experience for all.

Ministry of Manpower