Job Description

Manager, Chargeback, Card Operations Processing Center

Posting Date: 28 Oct 2023

Location:
Singapore (City Area), Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

The role is responsible for leadership delivery of customer operations for Cards Charge Back (Merchant & Cardholder), through effective planning and management of resources to meet operational and customer experience performance metrics. The selected candidate is expected to meet existing KPIs and SLAs as well as enhance performance to best in market with deep expertise in the Charge Back and Unsecured operations domains.

In addition, the role is expected to;

• Identify opportunities to improve productivity, efficiency and service quality within the division
• Drive operations related projects & process improvements
• Lead and coach staff to a high standard of performance, productivity and service quality
• Proactively manage and resolve customers\' and business units\' feedback and queries promptly
• Ensure that the Bank\'s policies, guidelines, operations control and compliance requirements are strictly adhered to

Job Requirements

• 5 to 10 years of retail banking operations, especially in Cards Charge Back processing and/or Unsecured Operations
• Sound knowledge of Cards schemes dispute rules
• Experience in change management projects, including successful RPA and automation implementations.
• Strong organizational and management skills
• Strong analytical and problem solving skills
• Strong interpersonal and communication skills.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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