Job Description

Manager, Client Documentation, Global Markets Operations Center

Posting Date: 24 Aug 2023

Location:
Singapore (City Area), Singapore, Singapore, 048624

Company: United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

Providing support of daily BAU

• Ensure trade confirmations are duly reviewed and executed in a timely manner
• Ensure any outstanding confirmations are duly followed up, until fully executed.
• Timely response to auditors and clients requests for audit confirmatons
• Ensure client MTM valuation reports / statements are reviewed and duly executed in a timely manner (e.g. ad-hoc, daily, monthly requests etc.)
• Liaise with Product Control Group (PCG) with regards to MTM valuation on non-system computed transactions
• Review and submit weekly, bi-weekly and monthly MIS including outstanding trade confirmations and follow up action points to management
• Escalate any irregularities to Team Head
• Ability to analyze issues and develop recommendations for improvements
• Coordinate scheduling, coverage rotations and essential duty assignments for team as needed.
• Maintain a clean and orderly working environment

Customer Service

• Investigate and resolve customer complaints
• Proactively support and partner with Global Markets to deliver quality service that exceeds customers\' expectations.

Team Coverage

• Coverage and rotations of essential duty assignments for team as needed

Job Requirements

• Recognized Degree or Diploma in any one or a combination of these specializations - Banking / Finance / Accountancy / Computing.
• Work experience in an Operations environment within a financial institution, preferably in derivatives and structured products.
• Meticulous attention to detail and strong analytical plus drafting skills.
• Ability to multi-task, identify priority issues and excellent execution style.
• Possess strong communication and analytical skills.
• Highly driven and able to work under pressure.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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