Job Description

ABOUT MORGAN STANLEY
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm\'s employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.

ABOUT PARAMETRIC
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what\'s important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients\' core holdings.

This role is part of Parametric\'s hybrid working model, which includes working in the office 2-3 days a week and choosing to work remotely or in the office the remaining days of the week.

ABOUT THE TEAM
Client Relations Group (CRG) is a department within Parametric\'s Operations division. CRG\'s mission is to seamlessly manage all operational aspects of client instructions: from opening an account to all the subsequent account processing.

The department works closely with all areas within Parametric to deliver client service excellence, notably Sales, Trading, Portfolio Managers, Technology, and other Operations teams. The department is approximately 120 staff members working in 3 main groups called Client Operations, Client Service, and Contracts.

ABOUT THE ROLE
The Manager, APAC Client Relations Group (Vice President) in Singapore has overall accountability for ensuring the effective, efficient, timely, accurate, operations for the full life cycle of an account from account opening, onboarding, activity management, client service and account closure being processed in India and Singapore. This individual will lead the team and function through growth and change that provides for scalability while ensuring error-free work and top-notch client service.

PRIMARY RESPONSIBILITIES

• Understand CRG business process and systems, developing a deep understanding of the processes and control points, data and metric, team structure, and people.
• Provide input and execute upon the strategic vision for CRG that is ready and poised to scale, both in size and geographically, ensuring that all employees understand the strategy and are working to fulfill the vision and have a deep understanding of the work that they do and how their work fits within the larger picture, including implications and magnitude of incorrect actions at any phase of the account lifecycle.
• Identifies gaps and risks and recommends and implements changes in collaboration and partnership with leaders within and outside of CRG.
• An effective change leader who challenges the status quo to support the growth and scalability of the business. Drives change quickly, bringing the team and individuals along for the journey without interruption to working throughput, quality, or client service.
• Develops leaders at all levels of management within CRG to be top notch leaders and mentors.

Establish, oversee, and direct CRG activities in Mumbai & Singapore

Qualifications:

JOB REQUIREMENTS

• Minimum Bachelor\'s degree in finance, Economics, Business, or related, or an equivalent combination of education and work experience
• Minimum 10 years of relevant financial services professional work experience, 10+ years in onboarding or client configuration management related role
• Minimum 5 years of experience in analyzing and making improvements to improve STP.
• Minimum 5+ years of experience working in India or supervising functions performed in India.
• Demonstrated experience of successfully leading teams of various levels.
• Results-oriented leader, leading a large team to meet their objectives and key results while maintaining throughput and increasing scale.
• Innovative change leader who is leverages metrics to drive decisions.
• Strong global communicator with interpersonal, management, writing, and editing skills.
• Strong diligence and accuracy
• Collaborative in their interaction with colleagues across the firm regardless of function or level; a collaborator
• Highly motivated and hardworking, with a passion for excellence and willing to challenge status quo.

Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.

Morgan Stanley\'s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

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