Manager, Client Support

Singapore, Singapore

Job Description


We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement Hybrid



The Opportunity

Incumbent will be a key member to the sales team and will be working closely with the Head of Sales and the respective account managers who cover accounts across different distribution channels.

Key Responsibilities:

Client support :

Respond to requests for materials from distributors / clients in Singapore, Brunei and Thailand

Localize / customize sales materials (e.g. pitch books competitor analysis, corporate decks, flagship funds deck) as required

Prepare bespoke client reports to meeting client reporting requirements

Complete RFPs / Co-ordinate RFP completion across various internal stakeholders

Sales support :

Provide support to sales manager on client events, sales trainings, fund launches. This involves of spectrum of activities which includes planning for sales training sessions (logistics around delivery as required, preparing training materials as required) through to premium selection, packing of premiums.

Work with sales team and marketing team to provide support with managing and dissemination / distribution of sales / product messaging through various mediums which includes but is not limited to subscribed information providers, e-mails and any other platforms as relevant.

Business Support :

Provide sales tracking on daily basis with analysis of sales trend from the various channels.

Take minutes on discussions and action points.

Work with sales head and sales team to ensure compliance with sales processes this includes maintenance of complaint log, marketing material log, distributor lists, distribution lists, distribution agreement log.

Work with compliance and sales team to coordinate annual / semi-annual reporting as required

Assist with preparation of board paper and any other management reporting as required.

Track news flow on industry and competitors

Knowledge/Skills/Competencies/Education:

3-5 years in asset management or related such as wealth management.

High level of energy with a curious mind.

Meticulous and disciplined with strong communication skills

Good business sense with ability to demonstrate clear structured thought process

Strong team player who appreciates and thrives on diversity

The role may require an application for CMS license.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Manulife

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Job Detail

  • Job Id
    JD1350060
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned