Job Description

Date Posted: 2023-07-05

Country: Singapore

Location: 5 Tuas Drive 2, Singapore

Position Role Type: Unspecified

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, and auxiliary power units. It offers a broad product portfolio that includes commercial aircraft jet engines, commercial turboprop engines, military aircraft engines, business and general aviation jet and turboprop engines, helicopter turboshaft engines.

Pratt & Whitney in Singapore is a global center of excellence with the most comprehensive service offering outside of the U.S. Located in key industrial areas of Loyang, Seletar and Tuas, the Pratt & Whitney companies operating in Singapore include: Component Aerospace Singapore, Eagle Services Asia, P&W NGPF Manufacturing Company Singapore, Pratt & Whitney Canada (SEA), Pratt & Whitney Component Solutions, and Turbine Overhaul Services. Pratt & Whitney has been operating in Singapore for more than 30 years, making it one of the pioneers in the development of Singapore\xe2\x80\x99s world-class aerospace industry. Learn more at prattwhitney.com

Entity: Turbine Overhaul Services Pte Ltd
Location: 5 Tuas Drive 2, Singapore 638639

Responsibilities

Customer Service

• Provide strong leadership to Customer Service team in resolution of all customer related issues, and ensure the highest quality of service, communication and product is provided in the most cost-effective manner
• Cultivate positive customer experience culture, and drive Customer Service team to achieve consistent positive Market Feedback Analysis (MFA)
• Participate in ongoing Process Improvement Initiatives and Projects to improve turnaround time for customers and maintaining strong customer satisfaction
• Develop the team and build an engaged workforce with trust and growth through Leadership Operating Model (LOM)

Business analysis and strategy

• Prepare Board of Directors Sales and Variance and report out to internal key stakeholders.
• Lead Customer Service team in pricing strategy during annual pricing exercise, collaborate with PW pricing team to optimize TOS ROS, and complete with flawless uploading of new pricings into SAP.
• Support Pratt and Whitney Aftermarket Sales team in identifying needs and formulate sales proposals, which leverage on competitive OEM strengths to achieve valued propositions for all customers

Forecasting

• Provide leadership to establish business forecasting and modelling of Worldwide Shop Visits (WWSV) to support monthly and annual Customer Receipts and Sales forecast.
• Drive collaboration with the Operations, Production Control, Finance and PW Program team to analyze and incorporate dynamic aviation market landscape updates into the forecast.
• Lead and align with internal stakeholders from the Customer Service, Operations, Production Control and Finance for overall forecast alignment.
• Drive regular variance analysis to identify gaps and the impact from data change and report out the continuous improvement process for the variance reduction to internal key stakeholders.
• Lead the monthly, annual and any ad-hoc receipts/sales report out on a timely matter.

Other Business Requirements

• Participate in the EH&S programs and takes personal responsibility to ensure safety adherence.
• Participate in cost reduction projects to drive costs efficiency and profitability of the company.
• Support the continuous improvement programs, CORE (Customer Oriented Results & Excellence) activities and additional tasks assigned by the supervisor.

Requirements

• Degree in Aerospace/Aeronautical, Mechanical/Mechatronics or other-related Engineering disciplines from a recognized university preferred, with minimum 5 years of relevant aviation MRO experience.
• Proven customer service experience in the aviation industry.
• Excellent interpersonal, communication and collaboration skills.
• Demonstrate effective communication skills with strong business acumen.
• Excellent analytical and problem-solving skills to manage big data to support business forecasting and planning.
• Proficient in MS Office Applications in Excel, PowerPoint and Power BI.
• Agile and highly adaptable to support quick-turn demand.
• Strong troubleshooting and continuous improvement mindset.
• Demonstrated ability to work with a cross-functional team in a matrix environment.
• Relevant analytics experience in Aerospace MRO or Manufacturing is a plus.

Why Join Us

• We drive innovation to go beyond with a purpose to transform aviation.
• We grow our people to become leaders with talent & leadership programs.
• We offer employee scholarship program for further education.
• We care for your well-being with comprehensive health, medical & dental benefits.
• We provide island-wide company transport from major MRT stations.
• We provide structured on-the-job trainings and in-house/ external certifications.
• We value trust, safety, integrity, respect, safety, innovation and excellence.
• We provide annual wage supplement (AWS) and variable bonus plan.
• We provide shift & meal allowances (Shift work only).
• We provide overtime benefits as applicable (Shift work only).
• Our ethos is \xe2\x80\x9cWe Succeed, Together\xe2\x80\x9d.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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