Job Description

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, and auxiliary power units. It offers a broad product portfolio that includes commercial aircraft jet engines, commercial turboprop engines, military aircraft engines, business and general aviation jet and turboprop engines, helicopter turboshaft engines. Pratt & Whitney in Singapore is a global center of excellence with the most comprehensive service offering outside of the U.S. Located in key industrial areas of Loyang, Seletar and Tuas, the Pratt & Whitney companies operating in Singapore include: Component Aerospace Singapore, Eagle Services Asia, P&W NGPF Manufacturing Company Singapore, Pratt & Whitney Canada (SEA), Pratt & Whitney Component Solutions, and Turbine Overhaul Services. Pratt & Whitney has been operating in Singapore for more than 30 years, making it one of the pioneers in the development of Singapore\xe2\x80\x99s world-class aerospace industry. Learn more at prattwhitney.com Entity: TURBINE OVERHAUL SERVICES PTE LTD
Location: 5 TUAS DRIVE 2, SINGAPORE 638639
Responsibilities
Forecasting

• Establish business forecasting and modelling of Worldwide Shop Visits (WWSV) to support monthly and annual Customer Receipts and Sales forecast.
• Liaise with the Operations, Production Control, Finance and PW Program team to analyse and incorporate dynamic aviation market landscape updates into the forecast.
• Lead and align with internal stakeholders from the Customer Service, Operations, Production Control and Finance for overall forecast alignment.
• Perform regular variance analysis to identify gaps and the impact from data change, and report out the continuous improvement process for the variance reduction to internal key stakeholders.
• Prepare and report out monthly, annual and any ad-hoc receipts and sales on a timely matter.

Business analysis and strategy

• Prepare Board of Directors Sales and Variance, and report out to internal key stakeholders.
• Lead Customer Service team in pricing strategy during annual pricing exercise, collaborate with PW pricing team to optimize TOS ROS, and complete with flawless uploading of new pricings into SAP.
• Support Pratt and Whitney Aftermarket Sales team in identifying needs and formulate sales proposals, which leverage on competitive OEM strengths to achieve valued propositions for all customers

Customer Service

• Provide strong leadership to Customer Service team in resolution of all customer related issues, and ensure the highest quality of service, communication and product is provided in the most cost-effective manner
• Cultivate positive customer experience culture, and drive Customer Service team to achieve consistent positive Market Feedback Analysis (MFA)
• Participate in ongoing Process Improvement Initiatives and Projects to improve turnaround time for customers and maintaining strong customer satisfaction

Other Business Requirements

• Participate in the EH&S programs and takes personal responsibility to ensure safety adherence.
• Participate in cost reduction projects to drive costs efficiency and profitability of the company.
• Support the continuous improvement programs, CORE (Customer Oriented Results & Excellence) activities and additional tasks assigned by the supervisor.

Requirements

• Degree in Aerospace/Aeronautical, Mechanical/Mechatronics or other-related Engineering disciplines from a recognized university preferred, with minimum 5 years of relevant aviation MRO experience.
• Excellent analytical and problem-solving skills to manage big data to support business forecasting and planning.
• Expert in MS Office Applications in Excel, PowerPoint and Power BI.
• Agile and highly adaptable to support quick-turn demand.
• Strong troubleshooting and continuous improvement mindset.
• Demonstrated ability to work with a cross-functional team in a matrix environment.
• Excellent interpersonal, communication and collaboration skills.
• Demonstrate effective communication skills with strong business acumen.
• Relevant analytics experience in Aerospace MRO or Manufacturing is a plus.

Why Join Us:

• We drive innovation to go beyond with a purpose to transform aviation.
• We grow our people to become leaders with talent & leadership programs.
• We offer employee scholarship program for further education.
• We care for your well-being with comprehensive health, medical & dental benefits.
• We provide island-wide company transport from major MRT stations.
• We equip your skills & knowledge with on-the-job trainings and in-house/ external certifications.
• We value trust, safety, integrity, respect, safety, innovation and excellence.
• We provide annual wage supplement (AWS) and variable bonus plan.
• We provide shift & meal allowances (Shift work only).
• We provide overtime benefits as applicable (Shift work only).
• Our ethos is \xe2\x80\x9cWe Succeed, Together\xe2\x80\x9d!