Job Description

About Us
Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Overview
The position will work closely with Thrive's global Project Management Organization (PMO) to serve as a both a technical and administrative escalation point as well as a task assigner. As such the position requires an individual with a diverse depth of technical experience to both understand and develop the skills of the Deployment Engineering team. The ideal candidate needs to possess strong management skills and have experience in managed services and technology solutions. Exceptional communication and organizational skills are necessary to improve the efficiency and activation time of Thrive's on platform services and products.
Responsibilities

• Develop a deep understanding of Network, Infrastructure, Security and M365 services and products within the Thrive product catalog
• Monitor and assign deployment tasks to engineers as made available by the PMO
• Assess and enhance the technical skills of engineers within the Deployment Engineering team through the development of engineering processes and standardizations
• Actively manage assigned engineering tasks with the goal of improving time required to activate service
• Effectively communicate with project managers and client technical and non-technical staff to explain deployment progress, statuses, requirements, etc.
• Serve as team manager with responsibilities including technical escalation, technical training, time sheet review, PTO approval, overtime hour submittal, expense review/approval/submittal

Qualifications
Minimum

• Ability to lead a team of engineers specialized on Thrive's MRR based services and products
• Advanced experience (4+ years) in several of the following technologies:

• FortiGate Firewalls
• Meraki Wireless APs and Switches
• M365 Stack
• Backup and Disaster Recovery, specifically Veeam and Zerto
• Private Cloud Hosting, specifically VMWare and Microsoft Hypervisors
• Public Cloud, specifically Azure Infrastructure
• On-premise managed servers
• Virtual Desktop Infrastructure, specifically Citrix Cloud Platform and Azure Virtual Desktop
• Experience implementing managed services and information technology solutions

Preferred

• Experience using ServiceNow (or other project management software)
• Experience in ITIL methodology and change management processes
• Willingness to improve team process and contribute to team and company initiatives

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