Job Description

Company Description
foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Managing cases: Handle employee relations cases end to end, including disciplinary and grievance investigations, and other related matters spanning low to high-risk complexity.
Providing advice and guidance: Combine employment law expertise with policy knowledge to identify gaps and recommend improvements; work with legal, HR, and other stakeholders while utilising employee feedback to drive continuous improvement
Performance and negotiated exits: Partner with managers and People Partners to support and manage low-performer cases, facilitate settlement agreements.
Developing relationships: Build trust and confidence with both managers and employees, provide support and guidance through formal processes and build strong relationships with other stakeholders (legal/external counsel, Compliance team and people partners)
Documentation and Case Management: Maintain high standards of case management, prepare high-quality action plans, letters of communication, and investigation reports.
Reporting and Data Driven Actions: Develop dashboards, analyze ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans
Coaching and mentoring: Coach managers through relevant procedures and help them develop their capacity to handle ER matters; develop and implement training programs for managers and employees on ER topics
Promoting positive work environment & culture: Contribute to a positive and productive workplace by addressing issues fairly and transparently.
Qualifications
5+ years of experience in complex employee relations case management role
Knowledge of APAC employment laws - A strong understanding of employment law and best practices in employee relations
Strong communication skills - Excellent written and verbal communication skills to effectively interact with managers, employees, and other stakeholders.
Problem solving skills - The ability to identify and resolve complex problems effectively, highly analytical and data driven.
Planning & organizational skills - Strong organizational and time management skills to effectively manage the workload.
Interpersonal skills - Ability to build relationships, communicate effectively, and work collaboratively with diverse groups of people.
A Bachelor's Degree in Human Resources, Business Management or equivalent
Additional Information
What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!