Job Description

• Contact Centre Environment
• 5 days work week including weekend & PH
• Rotating Shift work (9 hours/shift)
• Permanent Role | Basic up to $6000 + Monthly Allowances + Bonus

Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

Job Requirement

• 5 days work week including weekends
• Contact Centre Environment
• Degree in any discipline
• Minimum 3 to 5 years of relevant team management experience
• Fraud banking or fraud contact centre experience
• Location: Alexandra/ Raffles
• Scheduled rotating between 3 shifts (Staggered start time)

Job Responsibilities

• Resolve Customer Service Officer and customer issues
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs
• Ensures respective business owners acknowledge escalation requests and resolves the customers\' requests promptly within the established service turnaround time
• To review reports on scam cases reported daily, weekly and monthly working very closely with Business Unit and Servicing Unit to attain and to meet the Service Level Agreement goal.
• Handling of escalation cases with care and speed through coordination with Business Unit and Servicing Unit

Next Steps

• Prepare an updated resume (including your current salary package with full breakdown such as base, incentives, annual wage supplement, reasons for leaving and executive summary etc.) and the expected package.
• Apply through this application or drop us an email at weiting.lee@adecco.com in MS Word/PDF Copy stating the job you are applying for. We\'d love to hear from you!

All shortlisted applicants will be contacted.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Kelly Ong
Direct Line: 8416 5199
EA License No: 91C2918
Personnel Registration Number: R2199378

Adecco