Job Description

What the role is:You manage a team of Service Injury (SI) Administrators to oversee the management and processing of injury claims from service personnel, ensuring service quality aligns with the Service Level Agreement (SLA).What you will be working on:- Manage and process injury claims - Ensure strict adherence to SLAs throughout the filing process - Verify injury reports and facilitate claim approvals within timelines - Handle appeals and complaints, working closely with policy and legal departments - Prepare cases for the Compensation Board when necessary - Monitor injury trends and produce management reports for respective Services - Continuously review processes to improve administrative efficiency - Analyse individual injury cases and apply relevant policies - Articulate policies and decisions clearly to servicemen and/or their Next of Kins (NOKs) Challenge(s) - Analysing complex injury cases and applying appropriate policies - Maintaining situational awareness when engaging with servicemen/NOKs - Balancing efficiency with accuracy in claims processing - Identifying and managing potential legal risksWhat we are looking for:- Strong analytical and problem-solving skills - Excellent communication and leadership skills - Ability to make sound judgements on potential legal implications - Attention to detail and ability to manage multiple cases simultaneously Appointment will be commensurate with your experience. (Applicants with no experience may apply.) Only shortlisted candidates will be notified.About MINDEF:The mission of MINDEF and the Singapore Armed Forces is to enhance Singapore's peace and security through deterrence and diplomacy, and should these fail, to secure a swift and decisive victory over the aggressor. The Defence Executive Officer (DXO) scheme is the non-uniformed career scheme of MINDEF that offers myriad opportunities in various job functions, such as corporate communications, cyber security, data analytics and visualisation, defence policy, finance, HR, psychology, and more. Embodying the same level of commitment towards defence, DXOs work together with their military counterparts to contribute to MINDEF/SAF's mission and ensure Singapore's security and stability. United by this common cause, our lines of defence complement each other to secure the prosperity and progress of our nation.

Ministry of Defence