Job Description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Responsibilities

• Oversees all knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets.
• Works alongside with Contact Centre stakeholders, internal and external, to promote and optimize the usage of the organization\'s knowledge assets.
• Acts as Contact Centre\'s key liaison through engagement of internal and external stakeholders to facilitate timely information flow to front-liners.
• Reviews campaign collaterals, products & services updates, and disseminates information to Contact Centre staff.
• Provides feedback to Business Unit on proposed initiatives, for further improvement to Contact Centre knowledge base.
• Monitors campaign notifications from Business Units to Contact Centre and engages stakeholders in meeting business agreements.
• Validates dissemination of information reached the relevant parties using suitable methods, as appropriate.
• Ensures the information published in the Knowledge Management System is accurate and updated.
• Serves as Administrator of Contact Centre Knowledge Management.

Job Requirements

• Bachelor Degree with min 4 to 5 years of working experience in Contact Center
• Exp in stakeholder management
• Ability to share knowledge assets
• Strong in Contact Center domains
• Great communication skills

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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