Job Description

What the role is:Using knowledge as a key organisational asset, this role will require the individual to take a holistic approach to formulate, create, and maintain the optimal work environment for employees to stay productive in their work and contribute towards the building of Body of Knowledge in NCSS. This is achieved by creating a central repository, process and system for knowledge management and ensuring this is well-maintained and utilised. Overall, the efforts will support the preservation of information and knowledge to augment the organisation in the day-to-day running, formulating of strategic decisions, and supporting efforts for research purposes.What you will be working on:We are looking for a detail-oriented, creative, passionate individual and a team member to drive and be responsible for planning, managing, engaging of different stakeholders and driving of changes across the organisation. You will play a critical role in ensuring change management in knowledge management and management of the oral history project in NCSS.Knowledge Management\xc2\xb7 Co-ordinate and facilitate efforts to educate staff on central repository.\xc2\xb7 Plan and execute knowledge management initiatives, proper record management and affiliated system(s).\xc2\xb7 Support the day-to-day knowledge management related matters.\xc2\xb7 Engage and influence staff on proper records management practices and the use of records management related systems for better collaboration and building of institutional knowledge.\xc2\xb7 Drive the adoption, readiness and maturity in organisation\'s knowledge management.\xc2\xb7 Create, manage and streamline knowledge management SOPs.\xc2\xb7 Procure for necessary services and equipment, including contract and vendor management.\xc2\xb7 Plan and conduct Registry audit to ensure proper documentation and compliance with Instruction Manuals.\xc2\xb7 Complete digitisation and proper storage of NCSS records with minimal/no hardcopies.Oral History (OH)\xc2\xb7 Serve as Project Manager of Oral History (OH) as part of Knowledge Workplace.\xc2\xb7 Assist and work with external consultant for key decisions and directives.\xc2\xb7 Scope including (but not limited to) research to establish the scope and candidates with all internally and externally available materials and resources to establish the value, feasibility, and viability for OH.\xc2\xb7 Select and prepare interview outlines and questions for target interviewee groups and individuals.\xc2\xb7 Select, train and coordinate with interviewers and volunteers.\xc2\xb7 Plan, curate and shortlist both interviewers and volunteers.\xc2\xb7 Organise work to transcribe and summarise recorded interviews.\xc2\xb7 Plan and design logistics functions needed towards the final presentation of the project deliverables. Perform any other work tasks assigned by Supervisors.What we are looking for:Personal Competencies:\xc2\xb7 Practice in research capabilities\xc2\xb7 Effective communication skills\xc2\xb7 Experience in multi-tasking\xc2\xb7 Effective stakeholder engagement\xc2\xb7 Experience in project management and implementationSkills & Knowledge:\xc2\xb7 Change management\xc2\xb7 Knowledge management\xc2\xb7 Stakeholder engagementAbout National Council of Social Service:NCSS is a statutory board and an umbrella body for some 450 member social service organisations in Singapore. Our mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs and strengthening strategic partnerships for an effective social service ecosystem. Since 1992, NCSS has taken over the functions of the former Singapore Council of Social Service (SCSS) and Community Chest of Singapore. As we stay focused on our vision to nurture a compassionate society, grow an impactful sector and enabling the people we serve to lead dignified lives, we are guided by our core values of passion, impact, collaboration, and courage.

National Council of Social Service