Job Description

Job PurposePay legitimate claims accurate and timely, deliver prompt and professional service to internal and external customers, engage with customer/ financial distributions in various channel in ensuring customers are satisfied with claim service delivery.The Job

• Engage customer/ financial distributions through various channels in ensuring customers are satisfied with claim service delivery
• Process claims accurately and timely within the required service standard, adhere to procedures and guidelines, risk and compliance, regulatory and legal matters
• Service oriented, deliver clear and timely communication to internal and external customers and liaise with relevant stakeholders to facilitate claims assessment
• Follow-up all claims timely and conduct regular claim review for timely closure
• Strive to acquire new knowledge, skills and embrace change at the work place to deliver great customer experience
• Transfer knowledge to others towards one-stop claims service delivery
• Other tasks assigned by Supervisor
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

QualificationsOur Requirements

• Degree with at least 3 years of experience in assessing life claims or relevant experience
• Communicate effectively through various channels
• Good analytical skills and meticulous
• Problem solving skills
• Proficient in MS Office application
• A team player with good interpersonal skills
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

About Great EasternEstablished in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people\xe2\x80\x99s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Great Eastern