Job Description

The Manager of the new Market Operations team function in Manila is responsible for supporting the Market Operations Teams, covering Equity Operations, Client Support & Market Management and will have several direct reports. The new Manager position for Market Operations will begin by covering the initial teams working hours of 00:00 - 08:00 UK time 07:00 - 16:00 PST and will report directly to a line Manager in London.
Team Description
The Market Operations teams in Manila will be responsible for real time support of market activities, including market recovery on behalf of actions for participants Reference data management for all instruments and first Line Client Support.
Department Description
The Market Operations function provides the centralised function for the maintenance of key trading services and reference data spanning the LSE and Turquoise venues (all part of the London Stock Exchange Group). The department acts as the primary contact for customers - requiring immediate or planned actions. The area manages close operational relationships internally and externally. It comprises of several functions - Live Service Market Operations, Admissions, Market Management, Regulatory Operations, UAT, Technical Account Management, Market Access, FXall and Data & Analytics. Teams are based in EMEA, North America, Latin America and Asia Pacific.
Market Operations provides a range of customer and operational services across the London Stock Exchange Group.The core services provided by the department are Market Operations, Client Services, Business Management, Technology Relationship Management, FXall and Trading Specialist areas/products.
Key Responsibilities
Represent the Market Operations management team in Manila.
Ensure complete, transparent and frequent communication with management in London.
Provide first line, line manager support to the Market Operations teams in Manila - including, recruitment, staff issues and support with property and IT.
To act as the decision maker, approving key business actions across all of the disciplines listed when required.
Maintain and develop strong operational and client support teams, ensuring that internal procedures are always followed and maintained, whilst managing and minimising operational risks at all times.
Partner, support and collaborate with various departments and teams across LSEGto support the Turquoise business and collaborate to improve services to ensure that all operational aspects are fully impacted, tested implemented within the teams
Continually work on ongoing improvement in operational efficiencies, and operational tools to enhance the day to day operational activities.
Provide regular updates on KPIs and other key metrics of the off shored location resources and responsibilities.
Have both a strong commercial and customer focus in all aspects of work and the team's outlook, together with delivering to high operational and procedural standards always.
The Manager forms part of the Management Team within Markets Operations. In this regard, the successful applicant will also be involved in the following:
Reporting to Markets Operations management including regular reporting on the outsourcing agreement for Turquoise's Market Operations functions.
Being part of the Capital Markets Operations' rotas to cover critical market hours and project releases.
Lead the resolution of exceptional technical & production issues/incidents.
Investigate process failures and implement corrective actions.
Identify process improvement opportunities.
Manage and build strong relationships with key internal and external stakeholders.
Develop and support the Senior Analysts that form the offshore team in Manila.
Key Behaviours
Integrity
Has the sustained drive and energy to deliver support service to time and quality and
Willingly puts in the effort to ensure activities completed on time and to the quality required.
Partnership
Puts project management methodologies in place e.g. schedules of work progress reports etc.
Deals with conflict successfully and
Seeks information/inputs from colleagues/clients.
Innovation
Open to and willingly adopts new processes / approaches / ways of working.
Excellence
Oral and written communications are tailored to their audience's needs
Pro-active and demonstrates initiative
Prioritises activities according to business and operational need
Analysis and problem solving
Analyses issues to identify the most appropriate solutions and
Utilises all available resources and toolsets to investigate and resolve problems.
Candidate Profile / Key Skills
Relevant industry experience and a minimum of 5 years management experience within Financial Services
Experience of people management and developing high performing teams
Must be a confident team player with good interpersonal skills and a 'can do' attitude
Worked in professional and client-focused environments where detailed processes must be followed.
Proven customer service skills.
Must be able to work to deadlines and under pressure.
Proficient in MS Office products.
Internal systems - ability to learn quickly
Ability to meet strict deadlines in a fast-paced environment
Good communication/relationship building skill
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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The Manager of the new Market Operations team function in Manila is responsible for supporting the Market Operations Teams, covering Equity Operations, Client Support & Market Management and will have several direct reports. The new Manager position