Job Description

What the role is:Yellow Ribbon Scheme of Service At YRSG, we believe in nurturing our officers and maximising their potential to thrive in the reintegration and aftercare sector. You will be appointed on the Yellow Ribbon Scheme of Service. Under this scheme, officers will have the opportunity to be rotated to different areas of work for diverse exposure. The wide exposure and professional development opportunities will enable you to have ONE CAREER, MANY PATHWAYS with us and allow you to have a meaningful and interesting career in YRSG. As part of your career development, you may be rotated to the following functions: Reintegration Group Partnership@YR - Community Partnership, Employer Engagement and Media & Advocacy. Aftercare@YR - Community Relations & Engagement, Programme & Admin and Sector Planning. Skills@YR - Employability Training and Industry Training. Careers@YR - Career Coaching and Career Guidance. Corporate Development Group Strategy@YR - Strategic & Corporate Planning, Resource Planning, Organisation Development & Staff Engagement and Policy, Research & Analytics Corporate Yellow Ribbon Scheme of Service At YRSG, we believe in nurturing our officers and maximising their potential to thrive in the reintegration and aftercare sector. You will be appointed on the Yellow Ribbon Scheme of Service. Under this scheme, officers will have the opportunity to be rotated to different areas of work for diverse exposure. The wide exposure and professional development opportunities will enable you to have ONE CAREER, MANY PATHWAYS with us and allow you to have a meaningful and interesting career in YRSG. As part of your career development, you may be rotated to the following functions: Reintegration Group Partnership@YR - Community Partnership, Employer Engagement and Media & Advocacy. Aftercare@YR - Community Relations & Engagement, Programme & Admin and Sector Planning. Skills@YR - Employability Training and Industry Training. Careers@YR - Career Coaching and Career Guidance. Corporate Development Group Strategy@YR - Strategic & Corporate Planning, Resource Planning, Organisation Development & Staff Engagement and Policy, Research & Analytics Corporate Services@YR- Finance and Administration People@YR - Strategic HR, Career Development & Performance Management, Talent Management, Learning & Development, Recruitment and HR Business PartnershipWhat you will be working on:To maintain high service quality standards by handling feedback and inquiries, overseeing appeals, coordinating heritage preservation efforts within the organisation. Additionally, to support Yellow Ribbon Singapore's (YRSG) efforts in maintaining brand visibility and corporate relations with strategic partners. Oversee and conduct regular reviews on the Quality Service Management (QSM) protocol and service standards within the organisation. Manage and address feedback, complaints and inquiries from the public through the feedback hotline and Feedback Management System. Monitor and facilitate the appeal process and ensure that they are addressed in a timely manner. Work with various divisions and stakeholders to improve QSM protocol, processes and service delivery. Identify, collect and preserve the heritage and stories related to YRSG. Coordinate heritage preservation efforts within the organisation by liaising with external and internal stakeholders. Maintain and manage YRSG's corporate website and slides, ensuring that the information is up to date, and aligned with organisation's branding and messaging. Proactively keep up with and apply new concepts to improve corporate website. Coordinate the distribution of festive goodies to YRSG's strategic partners to maintain corporate relations efforts. Develop and innovate corporate gifting ideas for YRSG's corporate collaterals. Manage the production and distribution of corporate collaterals, ensuring consistency and alignment with YRSG's branding. Other duties Reporting of communications KPI. Update corporate presentation deck. Plan and design communications eDMs. Any additional duties, as assigned.What we are looking for:

• Competencies in customer experience management, public relations, marketing communications or business administration. At least 2 year's relevant experience in quality service management, customer service or corporate communications is preferred. Applicants with no experience may apply Bilingual with excellent oral, written and interpersonal skills. Possesses good analytical skills, with ability and experience to engage with citizens of diverse backgrounds and circumstances. Excellent project management skills and ability to work well under deadlines. Demonstrates problem-solving abilities to analyse situations and develop effective solutions to enhance service quality. Outgoing personality and a good team player. Knowledge in HTML coding is advantageous.

About Yellow Ribbon Singapore:Yellow Ribbon Singapore Formerly known as Singapore Corporation of Rehabilitative Enterprises (SCORE), Yellow Ribbon Singapore (YRSG) is a statutory board under the Ministry of Home Affairs. Our purpose is to help inmates and ex-offenders rebuild their lives and lower the recidivism rate through skills and long term career development, with an effective Aftercare support network. As the lead agency championing Hope, Forgiveness, Acceptance and Second Chances for ex-offenders, we strive towards building a safer and more inclusive Singapore. Beyond Second Chances Without second chances, a released offender will leave the first physical prison and find himself entering into a second social prison. Therefore, it is not enough to give an offender a skill, we need to offer him a job that can lead to a long-term career. It is not enough to ask an offender to renounce his gang and past, his family needs to accept him back, and the community must be ready to reintegrate him. However, ex-offenders are not mere recipients of second chances. When successfully reintegrated, they can pay it forward and actively give back to the community too. As individuals, or collectively as a community. Individuals, organisations and employers do not just offer second chances when they can accept an ex-offender. In fact, their actions inspire others as well. Together, our collective effort can build a safer and more inclusive society. At Yellow Ribbon Singapore, we aim to build a community where ex-offenders are empowered to look beyond their past and towards the future. The journey is for them to make but we ensure that it would not be a lonely one. Join us, as we embark on this exciting journey of Beyond Second Chances. Be part of the YRSG family, together we can support the Yellow Ribbon cause and inspire collective action for a more inclusive and safer Singapore.

Yellow Ribbon Singapore