Manager, Operations Account Services
Singapore, Singapore
Job Description
Job Summary
Responsible for back-office processing of consumer, corporate and wealth customers\xe2\x80\x99 onboarding, account and customer data maintenance, online banking setup, DDA setup and law enforcement agencies.
- Manage the end to end daily operations and ensure that all agreed SLAs with the Business are met.
- Double up as Checker / Authorizer of Account Services activities
- Drive productivity by streamlining and implementing straight through processing, automation, process improvement and capacity management.
- Simplify processes with the focus of improving customer experience
- Perform timely investigation and resolution to all customer complaints
- Facilitate and coordinate for audit inspections. Ensure action plans to audit findings are resolved before target date.
- To carry out any other duties as directed by the Company Management
- Degree in Banking and Finance, Business Administration, Accountancy or equivalent
- 5 to 8 years of relevant experience in a Financial Institution
- Familiar with the workflow of front and back office
- Strong analytical and problem solving skills
- Good verbal and written communication skills
- Proficient with Microsoft Office applications
- Able to multi-task and drive desired outcomes with tight timelines
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Job Detail
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Job IdJD1267439
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned