Job Description

What the role is:
1. Merchant and Resident Engagement
2. Manage and Supervise CDC Ambassadors
3. Managing Enquiries/Feedback
4. Reports and Other duties
What you will be working on:
Responsibilities
1. Merchant and Resident Engagement:
a) Work closely with the Senior Manager, Assistant Director and CDC Ambassadors to engage/onboard and support supermarkets, merchants and hawkers on the CDC Vouchers Scheme.
b) Build rapport with the supermarkets, merchants, hawkers and residents through consistent engagement.
c) Gather human interest stories.
2. Manage and Supervise CDC Ambassadors:
a) Coordinate regular meetings with Senior Manager and Assistant Director to coach/discuss operational details with CAs.
b) Manage the training and deployment of CAs for merchant and resident engagement.
c) Support the recruitment, remuneration and HR related matters of CAs.
3. Managing Enquiries/Feedback:
a) Handle referrals/queries from residents, merchants and other stakeholders.
b) Follow up on technical/operational issues with stakeholders.
c) Gather feedback.
4. Reports and Other duties:
a) Work closely with stakeholders on the administration of regular/ad-hoc reports.
b) All other initiatives assigned by the Senior Manager and Assistant Director e.g. event launch, briefings, surveys, etc.
What we are looking for:
Requirements
1. Minimum of 3 years work experience - leading a small team would be an advantage.
2. Good relationship management and data analytical skills.
3. Strong team-player and self-starter.
4. Proficient in Microsoft Office.
About People's Association:
The People's Association was set up in 1960, in a time of racial and communal strife, to foster racial harmony and social cohesion. Today, we continue to be driven by the same purpose - to build an inclusive, united and resilient Singapore. We create spaces and opportunities for people of different backgrounds to participate and volunteer in their community. Through community participation, we connect people and deepen relationships to build communities of mutual care and trust.