Job Description

Job: Operations
Primary Location: Asia-Singapore-Singapore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 21/Jun/2022, 9:58:19 PM
Unposting Date: 22/Jul/2022, 5:59:00 PM


About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.


The Role Responsibilities

• Support the Payment Operations function in the department
• Implementation of, and adherence to Group policies, procedures, service standards and performance measurements.
• Drive cost reduction, channel management and straight-through processing initiatives
• Ensure compliance with the Group's Policy and standards and in-country regulatory requirements and laws pertaining to AML and CFT.
• Facilitate and support the Bank's efforts in combating money-laundering and terrorism financing activities.
• Deliver effective governance, oversight and controls in the Global Business Services (GBS).
• To initiate and implement service quality and process improvement projects
• To ensure adherence of all controls and procedures as detailed in the DOI.
• To maintain a positive working relationship with personnel of the other sections/divisions of the bank.
• Ensure all maintenance and delivery of initiatives and other reporting.
• To participate and contribute in Cash related projects as assigned. Ensure all the system functionalities are reviewed. UAT, UVT are performed as accordingly before sign off is provided
• Recommend and advise on benefits of system changes, automation and centralization of processes
• Manage technological changes in processing systems and ensure that the changes will benefit and not disrupt or affect business.

Strategy

• Implementation of, and adherence to Group policies, procedures, service standards and performance measurements
• Drive the same strategic agenda and priorities with Group Cash
• Establish direction and overall resources structure plans; establish and ensure commitment to, and compliance with, productivity goals in a strategic cost management environment.
• Drive cost reduction, channel management and straight-through processing initiatives

Business

• To manage payments processing and its related functions undertaken on behalf of the bank and/or customers are expeditiously and accurately executed so as to maintain a high standard of customer service as well as to avoid any monetary loss.
• All processes to be in line with Cash Management Policy/ Procedures
• To ensure that the quality and delivery of all processes performed by GBS meet the minimum standards and requirement.
• Ensure that DOI to be updated/ current and fully complied with.
• Ensure the reconciliation of payments and Charges related transactions are performed timely.

Processes

• Standardize processes and procedures to ensure success transfer of best practices, and adherence to policies and procedures.
• Identify and deploy enabling technologies and tools to achieve efficiencies
• To manage all processing and its related functions undertaken on behalf of the bank and/or customers are expeditiously and accurately executed so as to maintain a high standard of customer service as well as to avoid any monetary loss.
• All processes to be in line with Cash Management Policy/ Procedures
• To ensure that the quality and delivery of all processes performed by GBS meet the minimum standards and requirement.
• Ensure that DOI to be updated/ current and fully complied with.
• Ensure the reconciliation of payments and Charges related transactions are performed timely.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from team and work in collaboration with risk and control partners.

Risk Management

• Manage operational risks and controls to ensure compliance against internal and regulatory policies and guidelines
• Identify key issues and put in place appropriate controls and measures
• To adhere strictly to MAS regulation 626 (Prevention of Money Laundering and Countering the Financing of Terrorism)
• All controls implemented to mitigate the risk of MAS626 breach has to be adhered strictly and be completed timely.
• Ensure regulatory reporting is submitted punctually
• Roles & Responsibilities between Country and external departments are being defined clearly and reviewed on a regular basis

Governance

• Deliver effective governance, oversight and controls in the Global Business Services (GBS)
• Periodic Risk Review of external stakeholders – GBS is performed annually
• Ensure all outsourcing related documents are in place and reviewed on periodic basis – i.e. TPCP, BIA, BCP etc.
• Monthly SRM Dashboard is submitted timely to Country Outsourcing Governance team
• All outsourcing is being performed as accordance to Bank’s policy and relevant approvals are obtained before activities are outsourced

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Co-Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Interact with sales and product management partners to ensure full engagement and value added participation of operations in meeting overall business goals and objectives.
• Interact and coordinate with other key relationship partners in the bank to ensure effective overall service delivery to the customers.
• Address and resolve the issues raised by the customers/business
• Build close rapport between country operations and Global Business Services (GBS)
• Collaborate with other colleagues in other regions

Other Responsibilities

• Embed Here for good and Group’s brand and values in Singapore / Cash Operations / Payments team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• 5+ years of experience in cash operations including payments
• Sound knowledge of SWIFT, local and international payment, clearing and collection methods and settlement arrangements.
• Strong operational risk management skills
• Good managerial and interpersonal skills
• Experience in team management will be an advantage
• Someone who can work well in a team environment and can actively contribute to their team's success
• Ability to translate knowledge to support business initiatives.

Role Specific Technical Competencies

• Anti-money Laundering Policies and Procedures
• Banking Products
• Emerging Technologies
• Operations - Back Office
• Remittance Processing
• Problem Management Process

Visit our careers website www.sc.com/careers