Job Description

The role is responsible for ensuring a positive work environment and fair workplace by managing employee relations matters, keeping abreast of, and ensuring compliance with policies and regulations, and fostering effective communication between employees and management. He/she is responsible for managing various aspects of employee relations, including investigations, conflict resolution and policy implementation.
Key Responsibilities:
Case Management

• Primary point of contact for employees regarding workplace issues, grievances, and complaints.
• Mediate and resolve conflicts and disputes involving unions, management, employees, or government agencies. This includes conducting investigations on employee complaints, allegations of misconduct, conflicts, unauthorized change, and recommend appropriate resolutions.
• Ensure investigations adhere to investigation protocols, establish facts and identify patterns/systemic issues, and prepare detailed report on findings, conclusions and make recommendations to Management and in accordance with employment laws, regulations, and company policies.
• Perform data and root cause analysis to identify opportunities for improvement.
• Coordinate with and assist Internal Audit in employee-related investigations.
• Advise and educate line managers on lessons learnt from cases investigated and foster a culture of ethical, fair decision-making and behaviour across the organization.
• Go-to person for case management and provide reliable counsel to People & Culture Leaders

Reporting, Documentation, Process Improvements

• Maintain accurate records of compliance activities - incident/investigation documentations, reports, training etc.
• Update management and stakeholders on compliance status and issues.
• Interact with Group Compliance team, Union, and other stakeholders to stay informed and abreast about changes in employment laws, regulations etc that may affect Singtel Group.
• Optimizing HR processes and workflows which involves streamlining and improving the efficiency of case management.
• Take ownership of specific projects or initiatives as directed by the Head, People & Culture

The ideal candidate should have/be:

• Bachelor's degree in human resources or business administration, and is IHRP Certified.
• At least 5 years of related working experience in HR compliance and Industrial Relations from both union and employer's perspective.
• Solid understanding of Singapore labour laws, regulations, compliance requirements and best practices.
• Experience in grievance handling and investigations.
• Strong interpersonal and conflict resolution skills.
• Excellent communication abilities including presentation skills.
• Skilled in analysis, problem-solving skills, critical thinking and meticulous attention to detail.

Skills Required