Job Description

Processing, warehouse and vas teams are the key departments providing processing, warehousing and letter shopping support to SingPost business as a whole. The role is to manage and provide overall process and costing review for the warehousing, processing and VAS business.

Operations, Resources and managing customers/market needs

• Lead, plan, develop and implement strategy for operational management and development, so as to meet and/or exceed organizational performance plans
• Establish and maintain appropriate systems for measuring necessary aspects of operational management and development
• To shape, co-ordinate and deploy effectively the personnel resources and organizational structure through proper recruitment, induction, training and career development on operational staff. And for other resources and facilities, he/she has to ensure security level, health and safety level be attained at or above industry-practice level in order to protect the interest of the shareholders, staff and customers.
• Vendor management through cost and risk analysis, establish service standards, manage performance metrics.

Excellent Service Quality

• To plan, measure, control, review and take timely corrective actions to ensure that service level is attained and best practices are shown.
• Drive a customer centric culture within the department
• Ensure the agreed KPIs set forth by the customer and management are met

Cost/Budget Planning and Control

• To manage and ensure smart spending without compromising the service level.
• Process improvements and achieving efficiency with automation or process change

Innovative Practices to Support Growth

• To continuously enhance market competitiveness encouraging and developing new ideas in procedures, systems and working attitudes.
• To manage the manpower deployment and ensure smooth operations, at all times.
• To drive and promote health and safety programs within the department.

People Management

• Responsible for team performance and development
• Drive a culture of high performance and ownership.

Continuous Improvement, Operations Excellence & Safety

• Continuously evaluates, measures and refines processes to improve service, quality, and efficiency
• Familiar with concepts like LEAN and incorporates such practices and methodologies
• Ensures compliance in operations with all relevant regulatory requirement
• Maintains strong safety and facility cleanliness programs in compliance with company requirement

Requirements

• Bachelor\'s Degree in Business or Logistics Management
• At least 5 years of managerial experience, 3 of which must be in a supply chain environment
• Experienced in an e-commerce fulfilment operation is an advantage
• Champion of end-to-end supply chain operations in B2B and B2C environment
• Hands-on Operations and familiar with LEAN and continuous improvement concepts
• Experience in leading teams, managing and driving performances
• Stake Holder Management experience
• Results-driven, team-oriented individual
• Strong sense of responsibility and high level of integrity
• Possess good people skills, excellent interpersonal, communication and negotiation skills
• Appreciate fast moving and matrix set up organisation environment

Additional Information

Career Level

Senior Executive

Qualification

Not Specified

Years of Experience

5 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore\'s designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost\'s diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the \'Post Office\' was officially established as a government department in 1858. To learn more about SingPost\'s heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore\'s designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country\'s 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost\'s eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore\'s ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

25 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits

Singapore Post