Job Description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management
Overview
Mastercard's SSO Security Solutions Organization (SSO) is among the fastest growing vertical within Mastercard, developing and delivering scalable, world-class security products and services for customers across the globe. SSO represents a range of products covering Post-Transaction Experience, Network Solutions, Identity, Behavior, Cyber Security, Crypto AML and Enterprise Risk.
Role
The Manager, Disputes & Experiences, SSO Product Management, will lead development and execution of Ethoca Consumer Clarity solutions in Asia Pacific (AP). Ethoca Consumer Clarity leverages a powerful network of digital merchants, to offer a range of solutions, which provide consumers with enhanced transaction information to improve transaction recogntion.
This jobholder will be responsible for:
1) Product leadership: The jobholder will be the subject matter expert and champion for Ethoca Consumer Clarity for the region. With a deep understanding of the solutions vis a vis other Mastercard products, customer behavior, market nuances and industry trends, they will drive the long-term growth of the category.
2) Product strategy & roadmap: Work closely with global product teams and AP SSO division leads to develop and deploy end-to-end go-to-market plans across key solution sets. This includes development of business cases, financial models, internal and customer-facing presentations, etc.
3) Cross-functional collaboration: Work effectively with functional support teams such as Operations & Technology, Franchise, Finance, Pricing, and Marketing to ensure full stakeholder alignment, process compliance and seamless & timely delivery of new products and enhancements in AP markets.
4) Sales enablement: Support market expansion and customer penetration activities by collaborating with the Ethoca Sales team, SSO Sales Business Leads, Account Managers and the broader Services community.
5) Product optimization: Drive optimization of products through thought leadership, product enhancements, and working closely with the broader Sales and Services community to enhance product differentiation, increase customer value and deepen customer engagements.
6) Performance management: Monitor performance of solutions and lead budgeting & forecasting exercises for the portfolio.
7) Performance metrics: The jobholder is expected to achieve annual revenue targets according to the operating plan, and launch new products or enhancements for Ethoca Consumer Clarity as per agreed timelines. They will also provide product management support for Ethoca Alerts and Mastercom solutions, where required.
All About You
We are looking for an inquisitive, agile person with interest and passion for payments, financial services and all things digital.

• Proven experience in product management, ideally launching and/or scaling product/s in multiple markets. Experience in Fraud and/or Disputes Management, is an advantage.
• Strong analytical and problem-solving skills with an ability to identify key issues, structure analysis and synthesize diverse data.
• Enjoy working and building relationships in multicultural matrix organization.
• Have strong written and verbal communication skills, able to clearly articulate and simplify complex topics.
• Fluent in English. Proficiency in spoken and written Mandarin will be an advantage.
• BA degree or above.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required