Job Description

What the role is:Inter-Generational Support (IGS)/ Family Life Group (FLG), Ministry of Social and Family Development (MSF) Family Life Group (FLG), under the Ministry of Social and Family Development (MSF) aims to strengthen and support families through their different life stages, so as to realise the vision of making Singapore the best place for family life through our policies, programmes and publicity efforts. Inter-Generational Support (IGS) under FLG, encourages pre-planning, through the Lasting Power of Attorney (LPA), which protects the dignity and safeguards the interests of vulnerable persons lacking mental capacity (P) through deputyship supervision and supports the reconciliation of families. You will be joining the product team within IGS, and using good product management practices, you will plan & deliver technology projects and drive user-centric digitalisation for the Office of Public Guardian. The candidate should be passionate about creating social impact with technology, and will work to: xe2x80xa2 Create and drive feature deliverables for the Office of Public Guardian Online (OPGO), collaborating with a variety of stakeholders, such as subject matter experts, cybersecurity professionals, and solution architects. xe2x80xa2 Support in building the OPGO product strategy & roadmap, xe2x80xa2 Drive analysis & improvements in user experience of citizens in OPGO and related user journeys, xe2x80xa2 Drive cost-to-impact analysis & improvements in our technology efforts xe2x80xa2 Support in pilots & experimentation, to improve go-to-market outcomes for OPGOWhat you will be working on:Your key responsibilities include, but are not limited to the following aspects: xe2x80xa2 Supporting the Product manager in all processes to (i) understand the user, their user journey, engagement & behaviour with OPGO, (ii) make good prioritisation decisions, across business impact, time, cost, complexity considerations, (iii) to deliver existing and new services effectively xe2x80xa2 Facilitating discussions to create User story tickets, grooming, writing acceptance criteria, working with vendors for estimates, collaboration and coordination with various teams & forums, system & user testing xe2x80xa2 Driving deliverable progress according to timelines, and monitoring across other deliverables in the product roadmap xe2x80xa2 Conducting User studies & user interviews, to better understand their needs and problems xe2x80xa2 Analysing data to develop hypothesis for pilots, experiments, and product features xe2x80xa2 Delivering measurable impact from features, with clear metrics aligning to product strategy & outcomesWhat we are looking for:The ideal candidate: xe2x80xa2 Is passionate about using technology to deliver value for the public and social good xe2x80xa2 Will have experience writing code eg. Web development xe2x80xa2 2+ years of experience in product development / management xe2x80xa2 Will possesses strong communication skills, both writing and speaking xe2x80xa2 Is resourceful and takes initiative, has strong work ethic, and ability to work independently to get things done in a fast-paced environment xe2x80xa2 Can drive the team towards consensus xe2x80xa2 Has a desire to learn and continuously improveAbout Ministry Of Social And Family Development:xe2x80x9cWe are Professionals with Passion for Peoplexe2x80x9d The Ministry of Social and Family Development (MSF) develops the xe2x80x9cheartwarexe2x80x9d for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

Ministry of Social and Family Development