Job Description

Job Responsibilities: * Responsible for BAU production support for key/certificate renewal activities * Responsible for Group RDR / In-Country DR / external business partner BCP support for pre- Job Responsibilities: Responsible for BAU production support for key/certificate renewal activities Responsible for Group RDR / In-Country DR / external business partner BCP support for pre-test and actual run Responsible for pre and post-support of infra upgrade and maintenance activities eg. OS/security patch, DB, OS400, network/firewall, CD, SAN/storage, etc. to ensure all services are up and remain in good health post upgrade/maintenance Attend and work on User Service Request eg. print queue setup, R2W report setup, user menu option, new branch setup, branch merger, sudden holiday, data query extraction, etc. Perform proactive monitoring and analysis on biz volume growth and EOD batch run trending. This is to have early detection of app/infra utilization and any upward EOD trending before hitting the max threshold and put in place necessary mitigation/remediation action to pre-empt production incidents. Work with L3 and respective stakeholders for production fixes and put in place necessary preventive measures/improvement Build and maintain a repository for KB articles for prod support documentation and System Ops-related SOP Review and ensure proper knowledge transfer (KT)/documentation from project/development team for smooth onboarding and transition to L2 production support. On-duty roster to provide System Ops bau activities (during weekend or wee hours) and production EOD run support Experience/Skills: Degree/Diploma in computer science/engineering Minimum 5 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking industry Experience in SilverLake banking system, preference is Core Retail Banking, Loans, ATM, Payment products Experience in AS400/iSeries database and operation system for 3-5 years Experience in system architecture and design and SDLC Good analytic and problem-solving skills. Must be attentive to details. Ability to work in a fast-paced, team-oriented environment and weekend/wee hours A strong & assertive communicator in speaking & writing